#Nagoya #BPO Services #Persol #Kokubu Chubu

Enhancing Efficiency: The Partnership between PERSOL and Kokubu Chubu

In a strategic move to modernize its operations, Kokubu Chubu, a leading distributor of food and alcoholic beverages with a rich history of over 300 years, has successfully implemented PERSOL Business Process Design's Order Management BPO Services. This collaboration aims to enhance efficiency in order processing while also reducing workload for employees.

Kokubu Chubu faced challenges in its order receipt and inventory management processes, especially considering the nature of its wholesale operations which often coincided with peaks in customer demand during public holidays while suppliers typically maintained standard operations. This mismatch created significant spikes in workload, leading to increased overtime for staff. The company grappled with maintaining stable staffing levels through temporary employees, especially when unexpected absences occurred, which added further strain on their training resources.

PERSOL Business Process Design stepped in with its versatile BPO services that cater to a wide range of industries. The Order Management BPO Service not only covers the core order receipt and dispatch functions but also integrates ancillary administrative tasks tailored to fit the specific business model and the dynamics of Kokubu Chubu's supply chain. This service optimizes costs while ensuring adherence to critical deadlines during both peak and off-peak seasons.

Impact of BPO Services on Operations

The introduction of PERSOL's BPO services led to a remarkable 35% increase in operational efficiency for the order management processes. Employees experienced a significant reduction in overtime hours, reflecting an overall enhancement in workplace productivity. Furthermore, the structured approach to outsourcing administrative tasks enabled Kokubu Chubu to free up internal resources and focus on business growth.

Kokubu Chubu's management noted that the shift in workload responsibilities has transformed their operations. By creating standardized manuals and improving training processes for temporary staff, the team minimized the educational burden. As a result, they eliminated the time previously spent on training, while also integrating technological solutions such as macros and Robotic Process Automation (RPA), enhancing productivity across the board.

Feedback from Management

Mr. Hirata, the Sales Department Manager at Kokubu Chubu’s Nagoya Operations Center, expressed genuine satisfaction with the partnership: “We have always focused on improving our internal processes, but upon learning about the BPO service, we recognized its potential for our operations. Not only did we reduce operational hours, but we also significantly alleviated the educational strain on our team. Previously, we needed to train all 19 temporary staff ourselves, which was a substantial workload. Now, that burden has vanished, and it has proven to be a major benefit.