Enhancing Procurement Efficiency: Shionogi and TechTouch Collaboration
In an era where digital transformation is crucial for business success, Shionogi Pharmaceuticals has taken a significant step by integrating TechTouch’s digital adoption platform (DAP) with their procurement system, Coupa. This strategic alliance aims to optimize procurement processes and alleviate operational burdens, marking a noteworthy advancement in the company's ongoing digital transformation initiatives.
Background of the Integration
Shionogi Pharmaceuticals, based in Chuo-ku, Osaka, has been recognized for two consecutive years (2023 and 2024) as a notable company in digital transformation (DX) by Japan's Ministry of Economy, Trade, and Industry and the Tokyo Stock Exchange. The company focuses on enhancing the speed and productivity across its entire value chain, placing a crucial emphasis on streamlining procurement operations.
The Coupa platform is designed for comprehensive digital management and visibility of procurement processes, enabling automation and standardization. However, Shionogi faced challenges during the implementation and operational phases, including user training costs, increased inquiries to the management department regarding system operations, and user fatigue due to the platform’s usage.
To overcome these issues, the adoption of TechTouch was explored. This no-code solution allows Shionogi to improve the user interface without significant system modifications, provide easy guide creation, and offers robust support, ultimately leading to the decision to implement TechTouch alongside Coupa.
TechTouch at Work
The introduction of TechTouch coincided with the launch of the procurement system. This dual implementation has significantly contributed to the stable operation of their procurement activities, linking seamless digital adoption with the capabilities of Coupa.
Takagi from Shionogi’s Corporate Strategy and Finance Department commented on the effectiveness of TechTouch, highlighting its user-friendly software and comprehensive support system. He noted that the integration did not add substantial burdens on the system implementation team while effectively reducing the workload for user departments and system management. Furthermore, TechTouch has proven invaluable in addressing challenges that could not be resolved by the Coupa system alone, making it a key asset for maximizing its utility.
Looking ahead, Shionogi aims to further leverage TechTouch to reduce procurement costs and enhance operational efficiency.
About Shionogi Pharmaceuticals
Founded in 1878, Shionogi Pharmaceuticals began as a drug wholesaler known as Shionogi Saburo Shoten. Today, as a research-oriented pharmaceutical company, it leverages its strengths in drug discovery to create innovative products and services. Collaborating with diverse partners to deliver solutions that meet societal challenges and healthcare needs has been a key driver of the company's growth, aiming for maximum corporate value shared with all stakeholders.
For more information about Shionogi, visit their official website:
Shionogi Official Site.
The TechTouch Platform
TechTouch Inc. offers the DAP known as TechTouch, recognized as the market leader in Japan. With over 6 million users, including major corporations and government agencies, TechTouch simplifies the system management process by allowing easy creation and implementation of operation guides without code. This not only reduces the workload for system administrators but also encourages smoother user adoption of systems. TechTouch has received numerous accolades, including the Good Design Award and recognition as a J-Startup by the Ministry of Economy, Trade, and Industry. The company continues to focus on enhancing AI capabilities within its DAP, assisting various enterprises in leveraging IT effectively.
For further inquiries or media requests, please contact:
- - Sales inquiries: TechTouch Sales Team - Nishino
- - General inquiries: TechTouch PR Team - Nakagawa, Goto, Wakiya (Email: pr@techtouch.co.jp)
Company Overview:
- - Name: TechTouch Inc.
- - Founded: March 1, 2018
- - CEO: Nakamura Nakamura
- - Location: 5F PMO Ginza II, 8-17-1 Ginza, Chuo-ku, Tokyo, 104-0061
- - Business: Development and provision of the Digital Adoption Platform TechTouch
- - Website: TechTouch