#Japan #mental health #Minato #Customer Harassment #Pasona SafetyNet

Tackling Customer Harassment: Latest Insights from Pasona SafetyNet

In a move aimed at addressing the growing issue of customer harassment, Pasona SafetyNet, based in Minato, Tokyo, is hosting a free online seminar titled 'The Impact of Customer Harassment on Management: Why Action is Needed Now?' on July 24, 2025, from 14:00 to 15:00.

As businesses increasingly face unreasonable demands that go beyond standard complaints, it's become clear that the ramifications of customer harassment extend far beyond mere dissatisfaction. Staff burnout, turnover, and mental health challenges have drastically increased, highlighting the urgent need for effective strategies to combat these issues.

Expert Insights from Daisuke Miyakanaka

The seminar will feature renowned expert Daisuke Miyakanaka, who specializes in behavioral science and data analytics. With extensive experience in the Employee Assistance Program (EAP) sector, he will share his insights on the latest trends in customer harassment prevention and how organizations can prepare themselves to mitigate risks.

Why You Should Attend

This seminar is particularly relevant for HR professionals, administrative staff, and those in customer service roles who wish to protect their employees and, ultimately, the business itself. By focusing on staff well-being, companies can preserve management integrity and operational efficiency.

On-Demand Training Videos for Continuous Learning

In addition to the seminar, Pasona SafetyNet has launched new training videos on customer harassment prevention—available for on-demand viewing. These videos succinctly cover critical topics such as the correlation between customer harassment experiences and stress levels, along with the stress reduction effects of managerial support.

Here are some key points addressed in the training videos:

• - Research Findings: An analysis of high-stress rates concerning customer harassment experiences, based on a proprietary survey conducted in 2024, scheduled for presentation at the Japan Society of Industrial Health conference in May 2025.
• - Management Support: Evidence-based discussions on how managerial intervention can significantly alleviate stress.

Each video runs for about 10 to 25 minutes, making them easy to digest and ideal for corporate training. They can be accessed via PC, smartphone, or tablet—proving that learning can happen anytime, anywhere.

Addressing Rising Mental Health Issues

The increase in certified cases of mental disorders in the workplace is staggering, rising from 52 in FY2023 to 108 in FY2024. This statistic underscores the need for effective customer harassment frameworks to protect employees and address mental health collaboratively.

Access Free Sample Videos

Pasona SafetyNet offers free sample videos that provide a glimpse into the comprehensive training available. Enhance your organization’s approach to mental health care by viewing these videos.

For more information about the seminar, registration, and to access training content, please visit Pasona SafetyNet’s official website.

Company Overview

• - Name: Pasona SafetyNet Inc.
• - Location: 6-16-12 Shimbashi, Minato-ku, Tokyo, Japan
• - CEO: Tatsuya Shinmura
• - Website: www.safetynet.co.jp
• - Services: Includes mental health services such as stress checks, mental health consultations, harassment prevention training, and support for HR and corporate wellness initiatives.

For any inquiries regarding the seminar, please contact Pasona SafetyNet’s seminar management office at [email protected].