#USA #Employee Assistance Program #AllOne Health #Work/Life Services #Wilkes-Barre

AllOne Health's Landmark Study on Employee Assistance Programs

AllOne Health, a leader in whole health solutions, announced the release of a pivotal multi-year study evaluating Employee Assistance Program (EAP) Work/Life services across the United States. This extensive analysis surveyed more than 59,000 cases from 4,981 employers between 2020 and 2024, revealing invaluable insights into the varying support needs of employees.

Overview of the Study

Published in the Journal of Psychology & Behavioral Science, this peer-reviewed research provides a comprehensive assessment of EAP services, indicating that employee assistance requests extend beyond basic mental health counseling. By shedding light on practical, everyday needs such as legal and financial support, the study advocates for a more holistic approach to Employee Assistance Programs.

Key Findings

The research uncovered that the most common requests for support were:

• - Legal assistance (50.7%)
• - Financial assistance (23.2%)
• - Personal assistance (20.5%), which includes services like concierge tasks, childcare, and eldercare.

In addition, medical advocacy and wellness lifestyle support were also noted.

This wide array of requested services demonstrates a clear call for EAPs to adapt and expand their offerings beyond traditional counseling, thus aligning more closely with the real-life challenges faced by employees.

A Broad Range of Employers

The employers assessed in this study ranged significantly in size, with some employing under 250 individuals while others exceeded 2.8 million. Notably, the largest sectors featured were education (28%), healthcare (25%), and government (17%). This variation provides a national perspective on the diverse needs of the workforce across multiple industries and company sizes.

Stability During Disruption

The study’s findings reflected a consistent demand for support despite external circumstances, with no significant variations observed across different years or during the COVID-19 pandemic. This stability highlights the ongoing importance of practical support systems for employees in the current landscape
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EAPs’ Impact and Evolving Practices

Keith Wasley, the President and CEO of AllOne Health, emphasized the vital need to measure EAP trends and impacts to deliver care that is outcomes-driven. By understanding these insights, organizations can enhance their programs and innovate more effectively.

Furthermore, the findings endorse the efficacy of a comprehensive care strategy that integrates Work/Life services with mental health counseling. This ensures a seamless support system addressing both the emotional and practical facets of employee well-being.

Accessing Comprehensive Support

The study illustrates the necessity of combining human support with user-friendly digital tools in EAPs. Ideal implementations may include:

• - Immediate human assistance for urgent needs alongside flexible scheduling options for virtual or in-person care.
• - Thorough clinical evaluations targeting both mental health issues and their underlying causes.
• - Accessible digital platforms, such as mobile apps and online portals, for self-managed scheduling of counseling sessions and resources.
• - Integration of crucial services, like legal and financial assistance, within the existing EAP framework, allowing employees to access all necessary resources from one trusted source.

Mark Attridge, PhD, the study's lead author, pointed out that these findings reinforce the journey of EAPs toward multifaceted care models. The integration of mental health, emotional well-being, and practical life assistance forms a robust support network that adheres to best practices in behavioral health management.

Conclusion

The recent research by AllOne Health not only highlights the growing recognition of employees’ diverse needs but also underlines the transformation of EAPs into broader health models that respond to these demands. Employers looking to improve employee support services need to consider these insights in order to foster a healthier, well-rounded work environment.

To access the detailed study, please refer to the open-access article, "Work/Life Services from an Employee Assistance Program: Descriptive Profile of 59,137 Cases at AllOne Health 2020–2024" in the Journal of Psychology & Behavioral Science.

About AllOne Health

AllOne Health is dedicated to enhancing organizational health and well-being by offering integrated solutions that include Employee Assistance Programs, organizational consulting, wellness initiatives, crisis management, and corporate concierge services. With over 10,000 clients and more than 12 million lives covered, AllOne Health stands at the forefront of driving positive change and supporting employee well-being through innovative approaches and tangible care solutions.