#USA #New York #Salesforce #Hyro #Intermountain Health

Hyro Secures Salesforce 2025 Partner Innovation Award

Hyro, a prominent name in AI-driven healthcare solutions, has recently been honored with the Salesforce Partner Innovation Award in Healthcare. This accolade is a recognition of its transformative work with Intermountain Health, where Hyro's advanced AI agents have redefined patient interactions and significantly enhanced operational efficiencies.

Groundbreaking Integration with Intermountain Health

In a collaborative effort to improve patient engagement, Hyro integrated its purpose-built AI tools with Intermountain Health's Agentforce Health. This powerful synergy has automated 44% of repetitive patient calls and successfully enabled 79% of users to self-service online—a remarkable feat in enhancing the patient experience. Additionally, the partnership has also led to an 85% reduction in call abandonment rates, meaning far fewer patients are left waiting only to disconnect before obtaining assistance.

Achievements in Automation and Support

By focusing on automating crucial workflows, Hyro and Intermountain Health have streamlined processes like appointment scheduling and password resets. This not only improves access to care through 24/7 patient support but also integrates real-time data with Electronic Health Records (EHRs) such as Epic. Moreover, patient handoffs between systems are now seamless, ensuring agents have full context during interactions in Salesforce.

Hyro's innovations are driving costs down while simultaneously elevating patient satisfaction. Such advancements lay a strong foundation for future growth, potentially opening new avenues for proactive engagement and care campaigns that benefit both patients and healthcare providers.

Words from Leadership

Israel Krush, Co-Founder and CEO of Hyro, expressed pride in receiving this esteemed recognition from Salesforce. He stated, "We’re proud to be recognized by Salesforce for helping health systems like Intermountain Health reimagine patient engagement through agentic AI. By uniting Agentforce Health with Hyro's purpose-built conversational agents, we’re proving what’s possible when enterprise ecosystems are designed around intelligent automation and seamless interoperability."

Jim Steele, President of Global Strategic Customers and Partners at Salesforce, also lauded the efforts of Hyro. He emphasized how Salesforce partners are central to enabling agent-first businesses and realizing their full potential. Recognizing partners like Hyro, the Salesforce 2025 Partner Innovation Awards amplify the importance of these revolutionary healthcare solutions in driving industry change.

The Future of Healthcare with Agentic AI

The implications of Hyro's success extend beyond metrics. Agentic AI represents a staggering $6-trillion opportunity, and Hyro is at the forefront of that transformation. Leveraging the vast capabilities of the Salesforce ecosystem, Hyro continues to tackle complex challenges that healthcare systems face today. By integrating cutting-edge technologies with customer needs, Hyro is paving the way for groundbreaking healthcare solutions.

About Hyro

Founded in 2018 by Israel Krush and Rom Cohen, Hyro has established itself as a responsible AI agent platform. The company specializes in safely automating workflows and patient interactions across multiple platforms, such as call centers, websites, and mobile apps, all while remaining HIPAA-compliant. Hyro's clients, including industry leaders like Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are designed to enhance patient outcomes and yield valuable insights, establishing Hyro as a critical player in transforming healthcare delivery.

For more information, please visit Hyro's official website.