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Net Health Enhances Client Support with AI

Net Health, a leader in software solutions for restorative care providers, has recently embraced cutting-edge technology to improve client interactions by deploying an AI support agent through Salesforce's Agentforce. This innovative move is designed to provide faster and more efficient support around the clock, ensuring that clients can receive immediate assistance rather than waiting for traditional communication methods like email or phone calls.

The AI support agent offers clients the ability to engage in natural language conversations to address their inquiries, access essential documentation, and even open new support cases seamlessly. This means that clients can navigate their queries with ease, receiving step-by-step guidance tailored to their needs. By allowing live agents to focus on more complex and higher-touch requests, Net Health is significantly enhancing the overall client support experience.

Ron Books, CEO of Net Health, expressed the company's commitment to client satisfaction by stating, “Agentforce expands our ability to serve clients more efficiently by leveraging our expertise.” This initiative demonstrates how technology can serve as a partner in providing responsive support, ultimately helping clients achieve their goals.

The successful implementation of the AI agent comes as part of Salesforce's Private Equity VC Practice Pinnacle Program, in collaboration with notable investment firm Carlyle and supported by consultancy Neocol. As a Carlyle portfolio company, Net Health's focus on innovation makes it a prime candidate for such a progressive program. The deployment of Agentforce marks a significant milestone for both companies, indicating the transition towards an agile, responsive service model.

Unlike conventional support channels, where clients often face delays, Agentforce ensures real-time answers and swift resolution, directly enhancing client satisfaction levels. With a select group of clients currently utilizing this powerful tool, Net Health is on a trajectory to expand its usage, planning a gradual rollout to all clients in the future.

According to Sanjna Parulekar, SVP of Product Marketing at Salesforce, “With Agentforce, Net Health is making a meaningful shift toward becoming an agentic enterprise.” This transformation allows for the automation of repetitive and time-consuming tasks, enabling staff to devote their attention to strategic initiatives that require human expertise. The ultimate goal of this implementation is to drive measurable business impacts and improvements.

Net Health's ongoing commitment to integrating AI solutions showcases its dedication to enhancing client support. As the company continues to innovate, particularly in specialty EHR solutions, it remains focused on delivering technology that empowers care teams and improves outcomes for providers across the continuum of care.

To explore more about how Net Health's technology offerings are making a difference in restorative care and to learn about the exciting future of client service with AI, interested parties can visit www.nethealth.com.

About Net Health

Net Health is a trusted technology partner to more than 25,000 healthcare organizations, offering specialized software solutions to enhance both patient outcomes and financial performance. With over three decades of expertise in wound care and rehab therapy, its electronic health record (EHR) software and patient engagement tools are designed to streamline workflows and bolster business growth. Net Health stands proudly as a portfolio company of The Carlyle Group, Level Equity, and Silversmith Capital Partners. For more information, visit www.nethealth.com.

About Neocol

Neocol is a consultancy focused on helping subscription-based and high-growth enterprises scale their operations. With expertise in Salesforce, they provide AI-enhanced solutions to streamline go-to-market and revenue processes. More details about their services are available at www.neocol.com.