Keisha Smith Takes the Helm as Chief People and Culture Officer at Four Seasons

Keisha Smith Takes the Helm at Four Seasons

In a significant move for the luxury hospitality sector, Four Seasons Hotels and Resorts has named Keisha Smith as the new Executive Vice President and Chief People and Culture Officer, effective January 6, 2025. This appointment comes at a time when the company is positioned for growth, with Smith bringing over 20 years of human resource experience from various prestigious industries.

Based in Miami, Smith will directly report to Four Seasons President and CEO Alejandro Reynal and will be part of the Executive Leadership Team. Reynal expressed confidence in her capabilities, highlighting her extensive expertise in nurturing culture-driven success. “Her commitment to building empowered and thriving teams aligns perfectly with our dedication to our employees, who are at the heart of everything we do,” he emphasized.

Smith's role will be paramount in sustaining and evolving the Four Seasons culture, ensuring that their employee-centric focus continues to attract and develop top talent across the globe. She will supervise all initiatives related to People and Culture, including internal communications and Environmental, Social, and Governance (ESG) efforts.

Expressing her excitement about the new role, Smith stated, “I am honored to join Four Seasons, a company with a renowned culture that has been at the foundation of its success for more than 60 years.” She acknowledged the company’s rich history and expressed enthusiasm about the chance to rally over 50,000 global employees toward a shared vision.

Smith’s career highlights include her recent position as Chief People Officer at Tory Burch, where she spearheaded talent strategies that led to outstanding employee engagement scores. Her previous roles also include senior human resources positions at iconic companies like News Corp and Morgan Stanley, where she focused on maintaining growth while fostering supportive environments for employees.

“I am excited to collaborate with the incredible teams at Four Seasons to enrich an environment that has already achieved the exceptional feat of setting the gold standard for performance and culture,” she added.

Four Seasons, established in 1961, has become a hallmark of luxury hospitality, with 133 hotels and resorts operating in 47 countries. The brand emphasizes authentic guest experiences and an unparalleled culture within their properties and residential offerings.

As part of its ongoing commitment to excellence, Four Seasons is also dedicated to its Environmental, Social, and Governance (ESG) program through Four Seasons for Good. This initiative focuses on positively impacting the communities it operates in while preserving the environment. With plans for more than 60 projects underway, the company is on a trajectory of ambitious growth, further supported by the strategic leadership of Keisha Smith.

With this significant appointment, Four Seasons continues to integrate exceptional talent into its leadership framework, setting the stage for enhanced employee engagement and sustained corporate culture as it navigates the growing landscape of luxury hospitality.