#Japan #Osaka #Service Quality #SBI Insurance #Osaka Office

SBI Insurance Expands Osaka Office

SBI Insurance Co., Ltd., based in Minato-ku, Tokyo, has recently announced an expansion of its Osaka office by approximately 40%, which will take effect from July 1, 2026. This significant development aims to bolster the company's damage service structure, including accident response and claim processing, while also creating a more comfortable workplace environment for employees. The overarching goal is to accelerate the delivery of high-quality and stable services to customers.

Background of the Osaka Expansion

Since its establishment in 2008, the Osaka office has served as a crucial hub for the company's operations in the western Japan area. Over the years, SBI Insurance has focused on enhancing service operations and strengthening its workforce in this region. With a growing emphasis on improving customer service quality, the organization has been expanding its size, which has indicated a need for a better working environment as the existing office could no longer adequately accommodate its workforce.

Recognizing this trend, the decision to expand the Osaka office reflects the company’s commitment to future organizational growth and an improved work environment that allows each employee to perform at their best. This expansion is about creating a structure that can deliver top-notch services to customers.

Benefits of the Office Expansion

The forthcoming expansion not only increases the number of seats available but also addresses employee feedback by enhancing shared spaces like refreshing rooms. Effective communication and quick information sharing among team members, both within and outside the department, are vital for damage service operations. Therefore, the company seeks to activate communication channels and strengthen organizational capabilities and responsiveness.

Moreover, by enriching the working environment, SBI Insurance aims to improve employee satisfaction and engagement. This strategy is expected to have a positive impact on productivity and the quality of customer service, creating a virtuous cycle where both employee and customer satisfaction are enhanced.

Once the expansion is complete, the new Osaka office will accommodate about 30% of the entire damage services department in terms of seating capacity. Additionally, this move is part of the company’s efforts to decentralize functions from its Tokyo office. This strategic distribution of functions equips SBI Insurance with a robust infrastructure that ensures the continuity of customer service during natural disasters or large-scale disruptions, aligned with its social responsibility as an insurance provider to maintain and enhance business continuity.

Moving forward, SBI Insurance remains committed to improving service quality and ensuring sustainable growth through the establishment and functional enhancement of its branches nationwide.

About SBI Insurance

SBI Insurance is a member of the SBI Insurance Group, which offers a comprehensive range of insurance services. Under the corporate philosophy of "New Insurance for a New Era," the company is dedicated to delivering cutting-edge insurance products and top-tier services, ensuring safety and peace of mind for customers. Leveraging technology to create new value, SBI Insurance continues to strive for new challenges that yield synergy with other companies within the SBI Group.

Company Overview

• - Name: SBI Insurance Co., Ltd.
• - Headquarters: 1-6-1 Roppongi, Minato-ku, Tokyo
• - Established: June 1, 2006
• - Capital: 11 billion yen
• - Business: Non-life insurance business
• - URL: SBI Insurance

About SBI Insurance Group

The SBI Insurance Group oversees the insurance operations of the SBI Group, a pioneer in Japan's internet finance sector. Under the umbrella of the SBI Insurance Group, which is listed on the Tokyo Growth Market, eight operating companies, including SBI Insurance, work collaboratively to deliver comprehensive insurance services. With a foundational principle of "customer-centricity," the group remains focused on creating added value in insurance and enhancing corporate value through expansion of its customer base.