#Japan #Tokyo #Four Globe #LINE messaging #Water ICT

Four Globe's Contribution to Water ICT Initiatives

On June 26, 2026, Four Globe, a company dedicated to enhancing creativity and societal contribution through technology, participated in the 7th Water ICT Information Meeting held at the Shinjuku NS Building. The presentation was delivered by Takuya Nomiyama, a board member, who emphasized the importance of leveraging digital communication in enhancing community engagement.

The Water ICT Information Meeting serves as a platform for various water service entities to share pressing challenges they face in operations while also receiving innovative technology proposals from private sectors for problem-solving. The recent meeting featured not only technical presentations from private companies but also panel displays and opportunities for exchanging opinions.

Key Highlights of the Presentation

During the meeting, Four Globe presented an exciting initiative centered on the next-generation digital contact points for water service agencies. The theme revolved around utilizing LINE messaging to reduce costs while simultaneously improving resident services. LINE messaging allows entities to send important and useful notifications to users who may not have added the official LINE account as a friend. Notably, these notifications are strictly non-commercial and focus on providing valuable information to users.

The presentation highlighted the significance of using LINE, which boasts a massive user base of over 100 million active monthly participants—accounting for more than 80% of Japan's total population—as a critical channel for community engagement. Traditional paper-based communication methods not only incur ongoing costs but also present risks of non-delivery, especially during emergencies where immediate communication becomes vital. By harnessing a platform frequently utilized in daily life, Four Globe proposed creating more accessible and manageable interactions between residents and water service providers.

Unique Features and Operational Insights

Among the unique initiatives introduced was the SMS fallback solution, designed to ensure a 99.9% success rate in message delivery even when the main LINE notifications fail. This operational mindset aims to balance efficiency with the convenience of resident services. The presentation also covered aspects around safe design considerations for managing data, ensuring proper usage of verified accounts, and the gradual integration of systems for compatibility with existing platforms.

The approach was not simply about replacing notification methods but rather reimagining the whole framework of resident communication within the water service sector. This holistic perspective has a significant impact on the digitalization of resident contact points in water services, showcasing how to reliably deliver essential information using suitable communication methods.

Future Commitment to Digital Integration

In his closing remarks, Takuya Nomiyama reaffirmed Four Globe's commitment to advancing community engagement through digital touchpoints, prioritizing effective communication channels in public sectors. He stated that enhancing resident services while reducing operational burdens is one of the critical challenges facing public services today.

Company Overview

Company Name: Four Globe Inc.
CEO: Hiroaki Hatano
Headquarters: 7F Crystal Tower, 2-14-5 Kamiyama, Shinagawa, Tokyo
Capital: ¥633.8 million
Established: October 2, 2006
Business Scope: AI integration, business innovation solutions, system development solutions, LINE & CRM utilization, and marketing operations.
Official Website: Four Globe

For inquiries regarding this presentation, please contact Four Globe via their Contact Form (Contact: Nomiyama / Yanagida).

The presentation held at the Water ICT Information Meeting reflects Four Globe's ongoing efforts to enhance public communication in local governments through digital engagement.