#Japan #Tokyo #Customer Satisfaction #SUUMO #Iken Construction

Iken Construction Honored at the 2025 SUUMO Renovation Awards

Iken Construction Co., Ltd. has received notable recognition at the 2025 SUUMO Renovation Awards as a "Customer Satisfaction Excellence Company." This prestigious award is a reflection of the company's commitment to providing exceptional renovation services tailored to the needs of their clients. As a core enterprise of the Iida Group Holdings, Iken Construction operates out of Toshima-ku, Tokyo, and is dedicated to enhancing the living standards of its customers through personalized renovation solutions.

The SUUMO Renovation Awards are based on evaluations from clients who have undertaken renovations through SUUMO, focusing on customer satisfaction levels. Iken Construction’s selection as a “Customer Satisfaction Excellence Company” is indicative of the high praise they have received from their clientele, which highlights the company's dedication to tailored living spaces and vibrant lifestyles.

With a long-standing focus on customer-centric practices, Iken Construction aims to leverage its extensive knowledge in home building to deliver renovations that reflect the unique lifestyles and living situations of each customer. Their services encompass a broad range of needs from equipment upgrades to comprehensive renovations that adjust to changes in family structure and lifestyle.

In a statement regarding the award, Toshiro Suzuki, the Director of the Production Management Division, expressed his gratitude:

"We are deeply honored to be recognized as a 'Customer Satisfaction Excellence Company' at the SUUMO Renovation Awards. This award is a testament to our customers' evaluations and signifies the hard work and dedication of our entire team who continuously strives to meet customers' housing needs."

He further noted that Iken Construction has established its operations across several prefectures including Tokyo, Saitama, Chiba, Kanagawa, Aichi, and Osaka. With a foundation in new residential construction, the company is uniquely positioned to offer informed recommendations for renovations tailored to each client’s vision and requirements.

The award ceremony highlighted Iken Construction's impressive record of achieving an average score of 4.67 out of 5 across nine evaluations, surpassing the minimum benchmark of five evaluations and an average score of 4.5 required for recognition. This accomplishment underscores both the quality and effectiveness of their renovation projects in enhancing client satisfaction.

In pursuit of continued excellence in customer service, Iken Construction is committed to fostering long-lasting relationships with their clients, ensuring that each individual feels valued and satisfied with their renovation experience. The company strives to provide services that make clients grateful for choosing Iken Construction.

As it looks to the future, Iken Construction will maintain its philosophy of placing customer needs at the forefront, continually adapting its renovation services to create spaces that resonate with the lifestyles of its clients, ultimately reinforcing their reputation in the industry as a leader in customer satisfaction.

Company Overview

Company Name: Iken Construction Co., Ltd.
CEO: Tadami Horiguchi
Headquarters: 2-25-5 Minami-Ikebukuro, Toshima-ku, Tokyo, 171-0022, Japan
Established: February 13, 1967
Capital: 3.298 billion yen
Business Activities:

• - Residential Construction
• - Condominium Development
• - Custom-built Houses
• - Renovations
• - Asset Solutions (Investment Rental Houses, Land Utilization)
• - Leaseback Plus

For more information on their offerings, check out the following links about their services:

• - Ready-Built Homes
• - Apartments
• - Custom-built Homes
• - Renovations
• - Investment Solutions
• - Leaseback Plus