#Japan #Minato, Tokyo #BIZTEL #Cloud CTI #SMS Automation

BIZTEL Unveils Version 3.12.0 with Automated SMS Sending Feature

In a significant upgrade aimed at improving operational efficiency, Link, Inc. has announced the release of version 3.12.0 of BIZTEL, its cloud-based CTI and call center system. This upgrade introduces an automated SMS sending option, responding to numerous customer demands and further enhancing the user experience.

Since its launch in 2006, BIZTEL has established itself as a leader in the cloud telephony market, securing the top position in domestic market share according to Deloitte Tohmatsu Research. With more than 2,000 companies across various sectors such as manufacturing, finance, IT, and services utilizing its services, BIZTEL is recognized for its clear call quality, stable system performance, and high-level security. The platform also incorporates advanced features like AI-generated call summaries and automated annotations for customer interactions.

New Features in Version 3.12.0

The release of version 3.12.0 includes a host of important features that enhance usability:

1. Automated SMS Sending Option

Previously, operators were able to manually send SMS messages to clients with information or guides based on their conversation context. With the new update, businesses can now configure automatic SMS dispatch based on predefined rules.

For example, utilizing an Interactive Voice Response (IVR) system allows customers to select options by pressing buttons. If a customer selects an inquiry regarding login methods, the system will automatically send an SMS with a login guide, streamlining communication without requiring human intervention.

2. Additional Messaging Capabilities

In situations where a waiting queue develops, the system can automatically send URLs for alternative channels, such as chatbots, to customers who have been on hold for a specified duration.

Businesses that subscribe to the 'API-Linked Call Action' option can also automate SMS sending based on specific triggers, such as sending a survey link via SMS after a call has ended.

The introduction of automated SMS functionality is poised to address the industry-wide issue of declining response rates due to labor shortages, allowing operators to focus on more complex tasks that require human expertise.

Pricing and Availability

Details regarding the SMS sending features can be found at BIZTEL Functions. Pricing varies based on the carrier destination, so users should consult the website for detailed information regarding SMS limits and billing.

Important Notes

SMS can only be sent to 11-digit numbers starting with 070, 080, or 090, and the system does not support receiving SMS.

About BIZTEL

BIZTEL has been recognized as the top cloud-based call center system for eight consecutive years in market research published by Deloitte Tohmatsu. With over 2,000 companies using the service, BIZTEL is an essential tool for businesses looking to optimize their calling systems and improve customer service.

For more service details, visit BIZTEL.

About Link, Inc.

Link, Inc. not only specializes in cloud-based solutions like BIZTEL but also manages major hosting infrastructures such as 'at+link' and 'Link Bare Metal Cloud' and ventures into agricultural projects like the Nakahora Farm in Iwate Prefecture. Visit Link, Inc. for more information regarding their comprehensive range of services.

Stay ahead in your business with BIZTEL's automation features as one step towards a more efficient organization.