#United States #San Francisco #Healthcare Innovation #Patient Engagement #Luma Health

Luma Health's Record-Breaking Year: A Decade of Progress

Luma Health recently concluded its fifth annual customer conference, a significant event that commemorated not only its tenth anniversary but also notable financial success in annual recurring revenue (ARR). The San Francisco-based healthcare technology company has experienced phenomenal growth and expansion over the past decade, streamlining patient engagement for health systems and impacting over 100 million patients, which amounts to nearly one-third of the U.S. population.

Expanding Horizons: International Growth and Market Reach

This past year, Luma Health made strides across borders, launching services in the United Kingdom, Canada, and the Caribbean. This expansion caters to the increasing need for enhanced patient access, enabling healthcare providers to alleviate pressure from overstretched staff members. Luma aims to leverage its digital solutions to enhance the overall patient journey, advocating for improved healthcare accessibility on a global scale.

Elevating Health System Marketing Leaders

Luma Health also revealed its renewed focus on research and development (R&D) catered to marketing leaders within health systems. As these leaders take on larger roles in driving patient acquisition and engagement via digital platforms, Luma positions itself as an indispensable partner in innovative healthcare solutions. "Our collaboration with Luma has been instrumental in pushing the boundaries of care delivery," noted Vern Lougheed, Director of IT and Information Security at Northfield Hospital + Clinics. The innovative partnership was recognized at the conference, where Northfield received Luma's 2025 Innovator Award.

Honoring Achievements at Lumanate 2025

During Lumanate 2025, a host of awards were presented in recognition of exemplary use of Luma's technologies for enhancing operational efficiency and patient outcomes. Notable recipients included Geisinger, Charlotte Ear Eye Nose and Throat Associates, and Golden State Dermatology, celebrated for their transformative use of Luma’s platform.

Unveiling New Features and Innovations

Luma Health took the opportunity to showcase cutting-edge developments aimed at improving existing customer experiences. Innovations announced include:

• - Two-way personalized broadcast messaging for tailored communication.
• - Real-time patient self-scheduling to empower patients in managing their healthcare appointments more effectively.
• - Enhanced tools for health system marketing teams, utilizing AI-driven personalizations to bolster patient acquisition strategies.

Streamlining Operations through Workflow Tools

Among the most exciting announcements is the addition of a Workflow Builder and Workflow Gallery. These drag-and-drop tools empower healthcare providers to design impactful workflows based on proven successes among peer institutions like Northfield and other leading clinics. Hundreds of customers are already harnessing these resources for enhanced operational customization.

Addressing Overcrowding with Virtual Solutions

In a move to tackle overcrowding, Luma is rolling out virtual queueing and real-time emergency department (ED) wait times, initiating at Sault Area Hospital in Canada. This innovation is expected to help patients make informed decisions reflecting care timelines, thereby improving their experiences within emergency services.

Co-Creating with Clients: A Commitment to Collaboration

A hallmark of Luma's operation is its commitment to partnering with clients for continuous improvement. Dr. Medhavi Jogi, a long-time customer and founder of Houston Thyroid and Endocrine Specialists, commented on the company’s collaborative spirit, which has remained steadfast as Luma's technology evolves. These partnerships enable a model of co-design that allows clients to address real-world challenges directly with Luma's support.

Looking Ahead: A Vision for 2026 and Beyond

As Luma Health enters the new year, it remains dedicated to aiding healthcare providers in widening access, diminishing operational friction, and enhancing patient interactions. Throughout 2026, Luma will persist in conducting executive sessions tailored for healthcare leaders across various organizations, fostering collaboration and innovation in patient access solutions.

With a mission to refine healthcare for all, Luma Health’s technological advancements continue to dismantle barriers, ensuring smoother patient journeys from scheduling to care coordination processes. As it expands its footprint globally, Luma stands ready to support the evolving needs of modern healthcare systems, positioning itself as a leader in health tech innovation.