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Ping An Insurance's Stellar Achievement on Global Stage

In a remarkable feat, Ping An Insurance (Group) Company of China, Ltd. has secured the 47th position on the 2025 Fortune Global 500 list, an impressive rise of six spots from the previous year. This milestone marks the company's 16th consecutive year of inclusion in this elite ranking, highlighting its robust performance in the global market.

Ping An's operating revenue reached an astonishing USD 158.63 billion, solidifying its status as a leader in the financial services sector. Notably, it ranked ninth among financial enterprises worldwide, showcasing its extensive reach and impact. This success can be attributed to the company’s strategic focus on technology-driven integrated finance coupled with health and senior care services.

Innovative Strategies Driving Growth

Ping An’s unique approach, termed as the “integrated finance + health and senior care” strategy, has been pivotal in its recent achievements. The strategy accelerates the company's digital transformation, while also ensuring that its services are designed to be 'worry-free, time-saving, and money-saving.' As part of this initiative, Ping An has been at the forefront of integrating advanced technologies into its services to optimize the customer experience.

By the end of 2024, Ping An had successfully served 242 million retail customers, boasting a remarkable 98% retention rate among clients who hold multiple contracts. This not only emphasizes customer loyalty but also indicates the efficacy of Ping An's service offerings, which now encompass a vast ecosystem of health and senior care services, benefiting about 63% of its clientele.

In fiscal 2024, the company reported a staggering operating profit attributable to shareholders of RMB 121.86 billion, a steady increase of 9.1% year-on-year. Likewise, net profit attributed to shareholders soared to RMB 126.61 billion, a significant rise of 47.8% compared to the previous year, marking Ping An's financial resilience in a competitive market.

Technological Advancements You Need to Know

A key factor bolstering Ping An's success is the effective utilization of artificial intelligence (AI). The company has embraced AI across its core financial operations, with AI smart voice agents handling 80% of total customer service interactions, amounting to approximately 1.84 billion service transactions in 2024. This shift not only increases efficiency but also enhances customer satisfaction.

Additionally, Ping An’s AI technology facilitated instantaneous underwriting for an impressive 93% of life insurance policies, highlighting the company's commitment to innovation. Furthermore, its smart fraud detection measures helped save RMB 11.94 billion in claims, showcasing the effectiveness of AI in mitigating risks and enhancing operational efficiency.

Ping An's continuous investment in R&D is evident, having filed 55,080 patent applications, ranking first globally in fintech and healthcare innovations. This commitment ensures that the company remains at the cutting edge of technology while paving the way for future developments within the finance sector.

Commitment to Social Responsibility

Beyond financial performance, Ping An is dedicated to fulfilling its social responsibilities. As of the end of 2024, it had invested nearly RMB 10.14 trillion to support the real economy. The company’s Rural Communities Support program alone provided RMB 52.01 billion in financial services, including revitalization insurance and agricultural loans. Furthermore, Ping An encourages green development, with significant investments in green loans and insurance.

The company has garnered recognition for its efforts, with an MSCI ESG rating of AA, reflecting its commitment to sustainable practices—a topic that's gaining importance among global corporations.

Conclusion

As the 2025 Fortune Global 500 list reflects a combined revenue of approximately USD 41.7 trillion, accounting for over a third of global GDP, Ping An continues to exemplify potential and ambition in the financial services landscape. With its customer-centered approach and a firm commitment to innovation and social responsibility, Ping An is well-positioned to maintain its upward trajectory in the years to come. By focusing on its strengths in integrated finance, health services, and technology, the company remains dedicated to driving value for its customers, shareholders, and society at large.

For more information about Ping An and its offerings, visit their official website or follow them on LinkedIn.