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Roundtrip Launches Innovative FHIR-Powered EHR Integration

On August 18, 2025, Roundtrip, a prominent name in healthcare transportation technology, unveiled a groundbreaking integration utilizing FHIR (Fast Healthcare Interoperability Resources) that promises to revolutionize how transportation workflows interact with healthcare data. By connecting both health system and health plan data from Epic, the leading electronic health record (EHR) system, this first-of-its-kind solution facilitates seamless booking processes among healthcare providers and transportation services.

A Collaborative Development

The innovative integration was developed in partnership with an integrated health system based in Northern California, highlighting Roundtrip's commitment to addressing the unique needs of healthcare providers who rely on Epic for core operations. This integration serves as a robust bridge between various aspects of healthcare transportation, ensuring that both booking workflows and member eligibility are efficiently managed, ultimately improving patient experiences.

Chrisna Govin, Roundtrip’s Chief Customer Officer, emphasized the importance of transportation in the care delivery chain, stating, "Transportation is often the missing link in care delivery. With this FHIR-powered integration, we are closing critical gaps between the health system, health plan, and the patients they serve. This creates a single source of truth for transportation data that simplifies ride booking for every user."

Enhancing Visibility and Compliance

One of the key features of this integration is the comprehensive visibility it provides to various user groups concerning transportation requests and their status. Not only does it streamline operational workflows, but it also aligns tightly with California's Medi-Cal requirements and federal OIG controls, ensuring compliance and enhancing accountability.

The integration comes at a crucial time in which healthcare providers are facing pressures from tightening reimbursement rates and potential Medicaid funding cuts. In such an environment, efficiency is critical. By embedding closed-loop workflows within existing Epic environments, Roundtrip enables health systems to maximize transportation benefits, thereby allowing care teams to shift their focus from tedious manual coordination to more pressing patient care tasks.

Operational Improvements and Patient Benefits

Initial implementations of the integration have shown promising results, leading to significant operational improvements in transportation workflows. The reduction in time spent managing phone-based coordination not only boosts the efficiency of member services but also frees up care teams to devote attention to higher-priority activities. This development leads to a more effective care delivery process while reducing the risk of fraud, waste, and abuse through well-documented, compliant activities.

Patients gain faster access to the care they need, while health system leaders can easily track and manage transportation utilization across both health systems and plans, leading to a more cohesive understanding of service delivery.

Future Enhancements

Looking forward, Roundtrip has ambitious plans to further expand this integration. Upcoming features include linking Medical Necessity Certification Statement approvals and encounter data into a unified transportation management workflow. Additionally, Roundtrip will roll out an embedded SMART on FHIR application within Epic, further streamlining the booking process. This integration aims to provide health systems and health plans with a secure, seamless interface within their existing EHR platforms, thus enhancing efficiency and user experience.

About Roundtrip

Roundtrip stands out as a digital solution designed to optimize patient transportation workflows for healthcare organizations. It effectively connects users with a nationwide network of non-emergency medical transportation (NEMT) providers, ensuring patients receive an appropriate vehicle tailored to their medical requirements. As an industry leader in healthcare transportation solutions, Roundtrip continues to demonstrate proven results by decreasing patient no-shows, expediting discharges, and boosting satisfaction among both patients and staff. For further insights into their offerings, visit roundtriphealth.com or follow them on LinkedIn, Facebook, and X.

For direct inquiries, you can reach out to Ellen Williams at 732-330-1064 or email [email protected]