#Japan #AI Translation #Minato #Brain Lab #Myric

Enhancing Communication for Foreign Workers in Japan

In a significant step towards fostering better workplace communication, Brain Lab, a leading HR marketing tool provider based in Minato, Tokyo, has unveiled new context-aware AI translation capabilities for its Myric platform. This innovation is especially designed for companies employing foreign workers, and it utilizes the official LINE account for seamless interactions. With this feature, companies can now facilitate smooth communication without language barriers, allowing for early detection of employee dissatisfaction and enabling timely responses to retention challenges.

Background

As the number of foreign workers in Japan continues to rise annually, they are becoming an integral part of various industries, significantly contributing to corporate activities. However, companies hiring foreign personnel often face severe communication issues due to language differences. This challenge is particularly pronounced in sectors like manufacturing, logistics, and transportation, where many non-desk workers find it difficult to express their workplace anxieties, health issues, and job-related communications effectively. Such communication failures can lead to employee discontent and increased turnover.

To address these communication hurdles, Brain Lab has strategically integrated a context-aware AI translation function into Myric. This latest update effectively eliminates the unnaturalness often associated with machine translations, notably rectifying misunderstandings caused by direct translations—especially for languages prevalent in Asia and emerging nations.

Features Overview

Myric serves as an expansion tool for companies to distribute surveys and messages to their employees via LINE. It provides three types of surveys—pulse surveys, eNPS assessments, and employee satisfaction surveys—available in multiple languages. This capability allows ongoing tracking of each employee's motivation, health, and overall condition.

The results from these surveys are analyzed from both short-term and mid-to-long-term perspectives, enabling trend analysis at personal, departmental, and divisional levels. Myric can visualize signs of potential turnover by scoring various indicators, and once these scores exceed a certain threshold, administrators receive alerts, allowing for preemptive supportive measures. This unique functionality allows organizations to recognize subtle shifts or symptoms that might have otherwise gone unnoticed due to language barriers.

Furthermore, the AI translation feature extends beyond survey distribution. It can facilitate regular follow-ups through chat, enabling employees to ask questions or seek advice in their native language. Managers, in turn, can receive and respond to these inquiries in coherent Japanese, fostering improved workplace dialogue.

Supported Languages

The enhanced AI translation function now supports surveys in 17 languages, including Japanese, enabling accurate and natural communication for foreign workers. The supported languages are as follows:

• - Japanese
• - English
• - Simplified Chinese
• - Traditional Chinese
• - Korean
• - Thai
• - Khmer
• - Burmese
• - Bahasa Indonesia
• - Uzbek
• - Sinhala
• - Nepali
• - Hindi
• - Bengali
• - Vietnamese
• - Tagalog
• - Turkish
• - Spanish
• - Portuguese

Implementation Cases

VegeCorp, a company that specializes in the dispatch and placement of foreign personnel, has adopted Myric for their operational needs. They currently employ around 1,000 foreign staff from over 20 different countries, with monthly intakes exceeding 300 new hires at times. With the aid of Myric's AI translation features, VegeCorp has streamlined daily communications and various HR processes, ultimately enhancing employee retention and support efforts.

Read More About Implementation Cases

Future Projections

The advancements in AI translation technology represent a substantial enhancement for Myric, positioning it as a crucial solution for companies employing foreign workers to mitigate turnover risks and workplace burdens caused by language differences. Brain Lab remains committed to creating a reassuring work environment where foreign employees can thrive. Moreover, an integration feature with WhatsApp is in the pipeline, enabling foreign workers to select their preferred communication tools and express their views without hesitation.

About Brain Lab

Brain Lab, Inc. is a leader in developing and providing top-tier HR marketing tools like Myric. With over 1,800 clients, including major corporate giants and smaller enterprises, our cloud-based systems are revolutionizing personnel-related processes in Japan. For more information, visit our Corporate Website and our service site at Myric.