Exploring the Cutting-Edge of Store Digital Transformation with AI Cameras

As part of the ongoing efforts in digital transformation within retail environments, the recent 15th EC & Store Week Spring showcased groundbreaking advancements in technology designed to optimize store operations. LaNet, a subsidiary of the Bic Camera Group based in Toshima, Tokyo, presented its innovative AI camera service, Kizukumo, at the event held from April 8 to April 10, 2026, at the Tokyo Big Sight.

Insightful Data Analysis from AI Cameras

During the exhibition, LaNet actively used Kizukumo AI camera technology to track and visualize visitor interactions at their booth. The results of this analysis were released as an Analysis Report, showcasing substantive data that highlights both customer engagement and emerging challenges within the retail space.

Dual Focus: Multi-Store Management and Employee Safety

A core focus of their display revolved around the integration of AI-powered network cameras for “multi-store and multi-location management” along with countermeasures against customer harassment (often termed as Kusahara).

The demonstration included a miniature door equipped with smart locks connected to the cameras, allowing visitors to experience the benefits of remote locking and unlocking, which effectively eliminates the travel costs associated with checking physical locks at various store locations. This hands-on simulation made clear the operational efficiencies that can be gained through this technology.

Addressing Key Challenges in Retail

A significant number of event participants were drawn to discussions on issues such as Kusahara countermeasures and the reduction of labor shortages. The incorporation of cameras as an infrastructure for enhancing the psychological safety of staff members sparked numerous commercial conversations. The potential for cameras to transition from mere security tools to integral components that ensure a safe working environment became a prime focus of discussions.

Broadening Horizons: Image DX Across Industries

LaNet emphasized the versatility of network cameras in various sectors including retail, food service, and logistics. The potential uses extend far beyond security.

Proactive Approach to Legislative Changes

With recent amendments to laws regarding harassment, many attendees were keen on ensuring that their businesses are preemptively equipped. A proactive stance is necessary, with the emphasis on needing systems that not only provide video but also record audio, enabling the early detection of issues and thus preventing undue stress on employees.

Minimizing Travel Costs and Maximizing Efficiency

Feedback gathered during the event highlighted a common frustration concerning travel for mundane tasks, such as unlocking doors or dealing with early morning deliveries. The innovative remote unlocking demonstration led many attendees to consider immediate implementation, noting that it could streamline their operations significantly.

The Future: Viewing Surveillance Cameras as Essential Infrastructure

The data gathered and feedback received reaffirmed a noteworthy shift in how surveillance cameras are perceived in retail environments—from merely a safety measure to becoming essential tools that minimize travel costs and enhance employee safety.

LaNet is committed to leveraging the expansive network of the Bic Camera Group to facilitate ‘aggressive store DX’ strategies via Kizukumo, helping retailers navigate staff shortages and regulatory changes.