#Japan #Chiyoda, Tokyo #Neat #Neatframe #N-E.X.T.

Neat Launches Support Desk for Remote Education Infrastructure

Neatframe Inc., the Japanese subsidiary of Norway-based Neat, has officially inaugurated the "N-E.X.T. High School Remote Education Infrastructure Support Desk" on January 20, 2026. This initiative targets local education committees and high schools across Japan to assist in establishing an optimal remote learning environment. From initial planning stages to post-implementation operational advice, Neat aims to facilitate effective remote education strategies across various educational institutions.

Background: Transitioning from Remote Classes to Sustainable Operations

As Japan faces declining birthrates and a shrinking population, schools increasingly encounter challenges in providing collaborative learning experiences that transcend geographical boundaries. Simply equipping classrooms with technology is not enough; it requires comprehensive planning involving various elements such as room acoustics, video capabilities, network stability, operational protocols, and teacher workloads. Neat has recognized the need to provide ongoing support from design to implementation and beyond. Consequently, they have set up this support desk to address inquiries at different stages, allowing educational organizations to progress gradually in their planning processes.

Overview of the Remote Education Infrastructure Support Desk

• - Desk Name: Neat N-E.X.T. High School Remote Education Infrastructure Support Desk
• - Email: [email protected]
• - Target Audience: Education committees/high schools (from planning to post-implementation)

Consultation Topics Include:

1. Designing the classroom environment necessary for effective remote classes (audio, video, and layout considerations).
2. Steps for phased implementation (testing, equipment installation, and integration).
3. Combinations of existing equipment and operational design (addressing teacher workload and troubleshooting).
4. Consultation methods: Via email or online meetings as needed.

Five Areas of Support Offered

1. School Environment Assessment and Optimal Design Consultation
Neat collaborates with schools to evaluate existing conditions, budgets, and needs, thus helping to formulate a feasible plan for an effective remote education environment.

2. Support for On-Site Demonstrations and Trial Sessions
The team assists in organizing practical demonstrations of remote classes that resemble real classroom settings for education committees, teachers, and students, helping them visualize the post-implementation operating environment.

3. Support in Organizing Experience-Sharing Sessions (Roundtables)
Neat facilitates discussions on common challenges in remote education, such as class design, operational strategies, and troubleshooting, by gathering insights from educators who have adopted these technologies.

4. Online Consultation Desk and Technical Q&A
Queries of varying complexities, from preliminary inquiries to technical clarifications, can be addressed via email or online meetings.

5. Post-Implementation Follow-Up and Utilization Support
Ongoing support is available for addressing operational challenges or technical questions from educators, along with exploring new avenues for effective engagement in ongoing use of the remote education system.

Quote from the Company Representative

The representative of Neat stated, "Establishing the necessary environment for remote classes is crucial for supporting local education and ensuring equitable learning opportunities. Beyond simply procuring equipment, it's essential to consider whether it can actually be utilized effectively and maintained in usage over time. We aim to assist educational committees and schools in establishing the foundational frameworks for remote education while keeping operational aspects in mind."

About Neat

Founded in 2019, Neat is a video conferencing solution brand originating from Norway, dedicated to simplifying remote communication among people. Over six years, the brand has achieved significant sales with more than 500,000 units deployed in 90 countries. Neat also boasts extensive experience in aiding educational institutions in setting up remote learning environments, demonstrating their commitment to enhancing educational accessibility and quality.