#United States #Las Vegas #Customer Contact Week #CCW #CMP Research

Customer Contact Week 2026: Connecting Leaders and Innovators

Customer Contact Week (CCW) is set to take place from June 22 to 25, 2026, at the iconic Caesars Forum in Las Vegas. Recognized as the largest and most influential gathering in the customer contact industry, CCW promises to foster innovation, collaboration, and insights across various sectors. This year's event has generated buzz due to an impressive lineup of keynote speakers, featuring sports legend Shaquille O'Neal, celebrity entrepreneur Lisa Vanderpump, and many more.

A Platform for Learning and Growth

CCW provides a critical platform for professionals at all levels within the customer contact space. As Mario Matulich, President of the Customer Management Practice (CMP), states, the event facilitates an ideal environment for dialogue about successes and challenges faced in the industry. He emphasizes that attendees leave equipped with tangible plans for the future, underlining CCW’s commitment to being a change agent in customer service and contact. Whether engaging with industry peers or soaking in insights from the main stage, CCW offers endless opportunities for learning.

A Wealth of Knowledge

Attendees can expect an array of sessions and workshops that cover cutting-edge themes in customer experience, including the latest innovations in artificial intelligence. Participants will be able to explore transformative product demonstrations, discover potential collaborations, and seek solutions to some of today’s most pressing challenges in customer contact.

Among the notable figures addressing attendees are:

• - Shaquille O'Neal: The four-time NBA champion and iconic sports figure who brings his insights on leadership and branding.
• - Lisa Vanderpump: Renowned businessperson and philanthropist known for her ventures and impact on customer service in the hospitality industry.
• - Tabatha Coffey: Award-winning stylist and television star who will share her experiences from the beauty industry and the importance of customer relationships.
• - Bryan Stoller: Vice President of Customer Care Advocacy at United Airlines, who will discuss innovation in air travel customer service.
• - Damola Adamolekun: CEO of Red Lobster, who is expected to highlight best practices for enhancing customer dining experiences.

Future-Focused Insights

Michael DeJager, Managing Director of Events for CMP, notes that 90% of CCW participants depart with actionable strategies. This year's event aims to equip attendees with future-focused insights that can serve as stepping stones for their organizations. Additionally, the event will feature CMP Research’s anticipated report on the impact of chatbots and virtual assistants in customer service, solidifying CCW as a trusted venue for essential industry conversations.

Furthermore, the CCWomen’s Summit will run concurrently, offering mentorship and guidance for emerging female leaders within the sector, emphasizing CCW’s commitment to diversity and talent development.

The Landscape of Customer Experience

CMP is also excited to introduce a focused portfolio of offerings designed to assist leaders in navigating customer experience and contact through benchmarking intelligence and strategic guidance. Topics such as AI strategies, omnichannel customer experiences, frontline readiness, and operational performance will be at the forefront of discussions, ensuring relevant knowledge transfer for all attendees.

Moreover, CCW Digital will launch its 'CX in 2030' market study, analyzing emerging trends and providing insights through ongoing digital content and expert perspectives.

As the anticipation builds for this landmark event, professionals interested in redefining their approach to customer contact and experience are encouraged to register. For more details, visit the official CCW Las Vegas website.

About CMP

The Customer Management Practice is an advocated leader in customer contact sector, providing independent research and groundbreaking events that unify and empower customer service professionals. With over two decades of experience in the field, CMP acts as a trusted partner to its community, delivering vital benchmarks and standards that empower leaders in making informed decisions for the betterment of the customer experience landscape.

For further information regarding CMP, explore Customer Management Practice's site.