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OnRamp's Growth Spurt: Leadership Changes, New Office, and AI Innovations

OnRamp, an intelligent customer onboarding and engagement platform, has recently made headlines with a series of significant developments that illustrate its robust growth trajectory. The company appointed Frank Auger, previously the Chief Information Officer at HubSpot, as its new Chief Operating Officer (COO). This strategic move is part of a larger initiative to scale operations and enhance customer success as OnRamp continues to expand into enterprise markets.

In his new role, Auger is set to oversee critical functions that focus on onboarding, success, and support. His extensive background in managing customer-facing organizations positions him perfectly to enhance OnRamp's operational excellence. Auger expressed his enthusiasm about taking on this pivotal role, stating, "Stepping into the Chief Operating Officer position amid our growth is incredibly meaningful. I am keen to continue the mission of delivering value to our customers."

Alongside the leadership promotion, Ross Lerner, the co-founder of OnRamp, has been elevated to Chief Financial Officer (CFO). Lerner's commitment to OnRamp's financial stability and strategic vision has been integral to the company’s achievements.

OnRamp also unveiled its new headquarters in Boston, expanding to a spacious 6,000 square feet to support team growth and enhance collaboration. This new office reflects OnRamp's commitment to fostering a collaborative environment, crucial for driving innovation and effective customer engagement.

Furthermore, the company has been recognized by Built In Boston, including OnRamp in its annual list of Best Places to Work. This award highlights their strong employee experience and commitment to professional development—a testament to its people-centered culture.

Advancements in AI Technology

OnRamp has been actively investing in AI capabilities to sharpen its competitive edge. The latest enhancements focus on automating onboarding tasks, identifying potential risks early, and providing predictive insights that help expedite customer value realization. Notable improvements in the platform include:

• - Native integration with Salesforce to leverage customer data for effective workflows.
• - A Project Pipeline Waterfall report highlighting revenue at risk, allowing businesses to manage their resources better.
• - AI Summaries that compile data from various projects, offering insightful summaries and recommendations.

These advancements are pivotal for organizations looking to streamline their onboarding processes and deliver consistent, high-quality customer experiences. As Paul Holder, co-founder and CEO, articulated, "Our focus has always been on solving the fundamental challenge for companies—ensuring that customers perceive value quickly and reliably."

Industry Recognition and Impact

Reflecting its growth momentum, OnRamp was recently recognized in the G2 Winter 2026 Grid Report for Client Onboarding, where it achieved Leader status, encouraged by positive customer feedback on product usability, support quality, implementation speed, and overall satisfaction. This recognition underscores OnRamp's growing influence in transforming onboarding workflows and improving customer outcomes.

Several clients have already reported notable improvements. For example, Flosum, a software company, managed to decrease its onboarding time by over 70% by automating workflows. Similarly, Qualia witnessed enhanced visibility and alignment during complex rollouts, improving interdepartmental coordination. JustPark has also utilized OnRamp to streamline its processes, accelerating early-stage execution and reducing operational inefficiencies.

Overall, OnRamp is poised for continued success, guided by its innovative platform that seeks to make onboarding a repeatable, scalable contributor to customer retention and expansion.

About OnRamp

Founded in 2020, OnRamp is a cutting-edge, AI-enabled customer onboarding and engagement platform designed to streamline adoption, deepen customer relationships, and drive revenue growth. The company aims to eliminate onboarding bottlenecks and automate workflows, enabling enterprises to deliver quick value, ultimately reducing churn and opening new revenue opportunities. Backed by notable investors such as Koch Disruptive Technologies and Javelin Venture Partners, OnRamp already partners with multiple Fortune 15 companies and continues to facilitate significant transformations in customer success.