#Tokyo #Persol Group #BPO Service #Nomura Real Estate

Introduction of Reception BPO Service at Nomura Real Estate Group's HQ

The Persol Business Process Design Corporation, part of the Persol Group, has introduced its specialized reception BPO service at the new headquarters of Nomura Real Estate Group, located in the BLUE FRONT SHIBAURA TOWER S. This initiative aligns with the group's vision of providing thoughtful hospitality, ensuring a superior reception experience for visitors.

Background of the Project

Nomura Real Estate Group relocated its headquarters to the newly developed BLUE FRONT SHIBAURA TOWER S to strengthen collaboration among its affiliated companies. Previously, their offices were spread across multiple floors, which presented challenges in communication. The move aimed not only at physical consolidation but also at enhancing the visitor reception experience by fostering a warm, welcoming environment that reflects the group's values. The group aspired to create meaningful experiences that resonate with visitors, elevating their interest and anticipation towards the Nomura brand.

To achieve this, the reception BPO service by Persol was chosen due to its extensive experience in providing high-quality reception operations across various industries, combined with its established training methodologies.

Service Features and Benefits

1. Continuous Staff Training for High-Quality Visitor Interactions

Persol’s BPO service incorporates the foundational principles of customer service, establishing a unique quality benchmark of 50 criteria specifically tailored for Nomura Real Estate Group. The service focuses on cultivating the skills of the reception staff through comprehensive training sessions that include both theoretical knowledge and practical skill enhancement. Ongoing assessments and monitoring by field trainers ensure that the operational standards are not only met but exceeded, leading to consistently high evaluations from visitors who appreciate the meticulous attention to detail.

2. Empathy-Driven Hospitality

Prior to the implementation of the BPO service, the reception process lacked the proactive engagement required to address visitors' emotions and needs effectively. The new setup promotes