Persol Business Process Design Enhances Efficiency for DTFSA with New BPO Service

Introducing BPO Services for DTFSA

In a significant development, Persol Business Process Design, a member of the Persol Group based in Minato, Tokyo, has successfully initiated a BPO (Business Process Outsourcing) service for Daimler Truck Financial Services Asia (DTFSA). This strategic move has facilitated the standardization of operations within DTFSA, resulting in a remarkable 30% reduction in the number of business processes.

Background and Challenges

DTFSA had been managing their accounting processes offshored to a shared service center in Cebu, Philippines. This approach introduced substantial communication challenges stemming from language and cultural differences. In light of these hurdles, DTFSA made the pivotal decision to relocate these operations back to Japan. However, complications arose from the increasing complexity of operations in Cebu and the onboarding of new personnel due to a corporate split in 2021, resulting in a shortage of experienced accounting staff. Consequently, DTFSA faced difficulties in maintaining continuity and operational stability.

Service Implementation and Impact

Streamlining Business Processes

With a keen focus on standardization, Persol's BPO service meticulously scrutinized and simplified the intricate accounting processes previously operational in Cebu. By consolidating and manualizing knowledge previously held by individual employees, the number of distinct business processes was slashed from 103 to 73, a reduction of nearly 30%. This achievement not only fosters a more stable operational framework but also ensures that when personnel changes occur, critical operational knowledge can be efficiently transferred.

Strong Adaptation to Changes in the Business Environment

During the transition of operations, DTFSA needed to adapt to significant upgrades to its internal SAP systems and the implementation of new regulations such as the invoice system and electronic bookkeeping laws. In response, Persol developed comprehensive manuals aligned with the latest SAP version, creating operational guidelines that facilitated smooth expense reporting for employees. Thanks to these proactive measures, DTFSA can maintain seamless operations during system upgrades and regulatory changes without incurring additional burdens.

Fostering Focus on Core Business Activities

The collaboration has enabled DTFSA to focus on its core functions, such as internal projects, negotiations with headquarters in Germany, and regulatory compliance. Persol provides extensive support across the entire spectrum of accounting tasks, from transaction initiation to approval and payment processing. Moreover, their assistance extends to process improvement, staff training manuals, and work time management. This holistic approach not only enhances operational efficiency but significantly reduces the time required for recruitment and training, allowing DTFSA's employees to concentrate on essential business operations.

About BPO Services

For over two decades, Persol Business Process Design has been at the forefront of business process transformation through its BPO services. With a wealth of experience supporting various industries, Persol’s team comprises specialists well-versed in accounting and tax regulations, ready to design optimal operational frameworks tailored to clients' unique challenges. By harnessing DX tools and promoting a paperless environment, businesses can reduce their operational burdens and focus on core functions like financial reporting and management.

Insights from DTFSA

Daisuke Ueno from DTFSA emphasizes the importance of a strong partnership with service providers. He underscores how Persol assists DTFSA in managing changes in accounting and tax regulations effectively, providing insights and support that go beyond basic compliance, thus ensuring high-quality service consistency across personnel changes.

Learn More

For more comprehensive information regarding the services offered by Persol Business Process Design and the successful collaboration with DTFSA, you can visit:

Conclusion

Persol Business Process Design continues to set a benchmark in BPO services, striving to empower organizations like DTFSA in navigating the complexities of today’s business environment, fostering a more efficient and effective operational model that emphasizes core business activities and adapts swiftly to changing demands.