#Japan #Tokyo #Kakuyasu #Hitomile Group #Navi Online

Major Renewal of Kakuyasu Navi Online for Restaurants

Kakuyasu, a subsidiary of Hitomile Group, has announced a comprehensive overhaul of its restaurant-focused ordering platform, Kakuyasu Navi Online. This renovated service is set to launch in November 2025 and aims to address pressing industry challenges and improve operational efficiency.

Background of the Renewal

The restaurant industry has been grappling with significant labor shortages, prompting an urgent need for streamlined operations. Concurrently, logistical challenges, fueled by the upcoming "2024 Problem"—a term referring to changes in delivery regulations—necessitate enhancements in delivery efficiency. Furthermore, the accelerated pace of e-commerce means that many businesses need to go digital with their order and transaction processes.

Amid these changing conditions, Hitomile Group is committed to creating a sales platform that integrates logistics, order processing, delivery, and payment collection. The focus is on substantially improving convenience while reducing the workload for sales teams. Through digital transformation (DX), the group aims to cut costs and solidify its revenue base.

Key Features of the Renewal

The revamped Kakuyasu Navi Online introduces several new features, including an enhanced quotation request functionality and a new delivery option that allows users to request the collection of used cooking oil during their orders—streamlining the ordering process significantly.

Notably, this service will now also extend to regions previously outside its service area, particularly the Kyushu region, which broadens its reach and support for restaurants. By lightening the operational burden on restaurants, Kakuyasu aims to improve processing speed and reduce the workload for its sales representatives, ultimately driving efficiency across operations.

Hitomile Group’s Commitment to Digital Transformation

In May 2025, Hitomile Group unveiled its mid-term management plan called "TRANSFORMATION PLAN 2028." This strategic initiative emphasizes creating a robust order, sales, and billing platform as part of its business restructuring efforts. Noteworthy aspects include enhancing profitability through a delivery service model that allows for the handling of orders from third-party suppliers. This renewal aligns with the group's overarching goal of establishing a foundation aimed at future marketplace initiatives.

The new design will facilitate the unified ordering and delivery of alcoholic beverages and related products, helping maximize existing logistical capabilities and expand the service offerings. Features designed to lighten the workload in the sales department are a significant part of this overhaul, all aimed at achieving greater efficiency and profitability through digital means.

Information on Hitomile Group’s Delivery Platform

Kakuyasu operates a vast warehouse of around 7,000 tsubo in Ota-ku, managing inventory to enable agile deliveries from about 250 distribution points throughout the Tokyo metropolitan area. Customers can expect prompt deliveries—often within one hour—through the group's reliable delivery framework. Starting August 2025, Kakuyasu will also introduce a paid delivery service to transport third-party goods, expanding its service scope.

The delivery framework is being designed to include comprehensive operations like order processing, payment collection, invoicing, and credit management—a one-stop solution for restaurant clients.

Features of the Hitomile Group’s Delivery Service Include:

1. Tailored Delivery Plans:
- Quick delivery options from last-mile hubs using light vehicles, capable of delivering within specific hourly windows.

2. Secure Large-Scale Delivery:
- Managed delivery routes using larger vehicles for bulk orders, ensuring efficiency in distribution.

Kakuyasu's delivery services, predominantly conducted by in-house staff, offer personalized service. This model not only facilitates deliveries but also incorporates restocking and maintenance tailored to customers' needs.

Contact Information for Delivery Services

For inquiries regarding delivery services, please reach out to Hitomile Group’s Strategic Management Department:

• - Tel: 03-5959-3088
• - Email: [email protected]

About Hitomile Group

• - Headquarters: 2-3-1 Toshima, Kita-ku, Tokyo
• - President: Hiroyuki Maegaki
• - Establishment: June 15, 1982 (originally founded November 1, 1921)
• - Business Focus: Operations of sales platforms, strategic management of group enterprises, and related operations.
• - Website: Hitomile Group