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Transforming EHR Training at Ochsner Health with Amplifire

In an era where effective training is paramount, Amplifire has emerged as a leader in adaptive learning and workforce development. Their recent collaboration with Ochsner Health illustrates the significant impact that innovative educational practices can have in the healthcare sector. This partnership, celebrated in a 2025 case study by the Arch Collaborative at KLAS Research, reveals best practices that have led to remarkable outcomes in electronic health record (EHR) training.

Ochsner Health, a stalwart in the Gulf South region, operates 46 hospitals and over 370 healthcare centers. Like many healthcare providers, they grappled with clinician burnout and the necessity of EHR proficiency across a vast network. To address these challenges, Ochsner decided to revamp their onboarding process and ongoing training for EHR systems by integrating Amplifire's cutting-edge learning platform. The results have been impressive, showcasing how personalized learning can improve clinician engagement and performance.

Improved EHR Proficiency and Reduced Training Time

Utilizing Amplifire's evidence-based methodologies and patented algorithms, Ochsner managed to enhance their clinician EHR proficiency significantly. The newly integrated training approach has not only reduced the overall time required for training but also led to better outcomes for clinicians and patients alike. In newly acquired regions, clinicians who engaged with Amplifire's platform scored in the 92nd percentile on recognizing the quality of Epic's EHR, setting them apart from non-Amplifire users who landed in the 23rd percentile.

Moreover, ongoing education around EHR practices has also seen a boost. Providers leveraging Amplifire achieved a 90th percentile ranking for effective training, with a notable 13-point increase in job satisfaction according to the 2022 Arch Collaborative survey by KLAS Research. This crucial data is a testament to the platform's efficacy in making training more applicable and enriching for those on the front lines of healthcare.

Empowering Clinicians to Deliver Quality Care

As Amy Trainor, Ochsner's Chief Information Officer, articulates, high-quality training transcends mere technology education; it is about empowering healthcare professionals to provide safer, more compassionate care. By aligning the training schedules with real-time clinical workflows and individual learning needs, the system evolves from being a simple educational tool to a reliable partner in patient care.

Upon onboarding, Ochsner's workforce—which sees around 900 new hires every month—could access Epic training a full day earlier than before. The positive ripple effect included a 21-point increase in new hires' confidence regarding their initial EHR training experience. By transitioning personalized annual training sessions to self-paced modules, like the quick 14-minute In-Basket course, Ochsner experienced marked efficiency gains, including a pilot reaching 112 ambulatory providers.

Addressing Workforce Challenges in Healthcare

In light of increasing workforce shortages and challenges associated with clinician burnout, Ochsner's impressive 69-point improvement in training metrics underscores the importance of strategic educational investments. As Nitin Walia, Amplifire’s President, rightly points out, healthcare organizations can no longer afford ineffective training methods; the focus must be on treating learning as a precise science rather than trial and error.

Amplifire's adaptive learning platforms are proving invaluable in high-stakes industries—including healthcare—by shortening training times, enhancing employee satisfaction, and improving retention rates. With over four billion learner interactions logged, Amplifire's scientifically designed solutions are reshaping training efficacy across various sectors. To delve deeper into Amplifire’s transformative approach, one can explore more about their initiatives at www.amplifire.com.

About the Collaborators

The Arch Collaborative at KLAS Research, the group behind the celebrated case study on EHR training outcomes, is dedicated to improving the EHR experience through standardized measures and benchmarking. They strive to amplify provider voices to enhance healthcare delivery. Ochsner Health itself remains the foremost nonprofit healthcare provider in the Gulf South region, recognized for excellence in care and commitment to healthier communities. To learn more about Ochsner’s services and community impact, visit www.ochsner.org.