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Understanding the 2025 Patient Confidence Index

PatientPoint has recently released its fourth annual Patient Confidence Index, offering valuable insights into patient sentiments and perspectives on the future of healthcare. This year’s report emphasizes the critical role of trust and communication between patients and their healthcare providers, shedding light on the increasing reliance on technology and its limitations in healthcare settings.

Key Findings from the 2025 Patient Confidence Index

The 2025 report, based on a national survey by Talker Research of over 2,000 patients, underscores the importance of personal interactions in healthcare. While the integration of technology, particularly artificial intelligence, continues to grow across various industries, patients show a significant preference for receiving medical information directly from physicians. Only 3% of respondents expressed a willingness to rely on chatbots for medical information, while an overwhelming 88% preferred information directly from their doctors, highlighting the deep-rooted trust in personal interactions.

Technology in Healthcare

The findings further reveal the nuances of patient preferences regarding technology. Although nearly 60% of survey participants favor in-person visits for essential healthcare moments—such as diagnoses and prescriptions—they are still open to telehealth services for routine care. The convenience that technology offers is undeniable, with more than half of the respondents deeming online patient portals and appointment scheduling as essential features of a modern practice. Notably, 39% of patients anticipate that advanced technologies like biometric check-ins will become commonplace in the next decade.

Trust: The Cornerstone of Healthcare

Trust emerges as a recurring theme in the index, with 83% of patients expressing confidence in their healthcare providers. The data shows that patients feel more comfortable sharing their health information with their primary care and specialty doctors than with entities like the government (60% comfortable) or AI chatbots (47% comfortable). This strong trust in healthcare providers emphasizes the importance of direct communication and the personal relationship between doctors and patients in fostering a sense of security and confidence in health management.

Maintaining the Human Connection

As the healthcare landscape evolves with the adoption of digital tools, patients express a clear desire for these technologies to complement rather than replace the human connection essential to their care. Patients reported turning to their doctors for reliable health information, reaffirming that while digital conveniences such as quick test results are welcome, the primary relationship with healthcare providers remains paramount.

Kyle Barich, Chief Marketing Officer at PatientPoint, states, "Now more than ever, patients are relying on their healthcare providers for clear, reliable healthcare information. The right information shared at the right time can significantly impact doctor-patient relationships. Our commitment to building trust is evident through our presence in over 30,000 physicians’ offices nationwide, enhancing the way information is shared."

Looking Ahead

The results of the Patient Confidence Index not only spotlight the values that patients hold dear when receiving care but also underline the necessity for healthcare providers to strengthen their relationships with patients. As technology continues its rapid evolution, the challenge lies in ensuring that the human element of care remains intact—and trust continues to be at the forefront of the healthcare dialogue.

To explore the full findings of the PatientPoint's 2025 Patient Confidence Index, visit their official site.

About PatientPoint

PatientPoint is dedicated to transforming the healthcare experience through the strategic delivery of impactful, behavior-changing content at pivotal moments of care. As the largest digital network in 30,000 physician offices across the nation, PatientPoint connects patients, healthcare providers, and health brands—driving healthier decisions and better outcomes.