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ViewLift Launches Innovative AI Solutions

In a significant development for the media and sports industries, ViewLift, a leader in digital solutions for content owners, has announced the roll-out of two groundbreaking AI-powered tools designed to enhance streaming operations and customer support globally. The new products, named ViewLift Data Insights Pro™ and ViewLift FanAssist AI™, promise to revolutionize how content owners interact with their audience and operate their businesses.

Introducing ViewLift Data Insights Pro™

ViewLift Data Insights Pro™ is a cutting-edge conversational AI analytics tool that provides real-time insights to content owners. This revolutionary technology acts as a virtual data analyst, delivering personalized summaries of key performance metrics from the previous day and interpreting text-based follow-up inquiries from executives. By presenting actionable business insights on streaming trends, viewer behavior, content performance, and monetization metrics, Data Insights Pro™ empowers content owners to make informed decisions swiftly.

Rick Allen, CEO of ViewLift, stated, “ViewLift Data Insights Pro™ reflects our commitment to democratizing data and making it instantly actionable for our partners. Whether tracking an event’s audience or revenue, this tool provides clear insights in minutes rather than days.” This remarkable capability allows decision-makers to efficiently handle their operational strategies, ultimately saving time and costs.

Unveiling ViewLift FanAssist AI™

Alongside the Data Insights Pro™, ViewLift also introduced FanAssist AI™, an advanced multilingual customer service assistant that enhances support capabilities while significantly reducing response times. Integrated seamlessly with clients’ ticketing systems, FanAssist AI™ can resolve queries in multiple languages across various channels, categorizing tickets intelligently and suggesting optimal responses through its sophisticated decision engine.

FanAssist AI™ can swiftly detect issues, construct appropriate responses using its internal knowledge management system, and provide timely feedback to customers—often within minutes. This automated system not only help clients handle pressing support tasks but also ensures rapid scalability during high-demand events, minimizing the need for human intervention. A leading sports streaming platform reported nearly a 90% reduction in support ticket volumes during high-traffic events thanks to FanAssist AI™, showcasing its effectiveness.

Enhanced Viewer Engagement with Google Vertex AI

ViewLift has also integrated Google Vertex AI into its offering to bolster viewer engagement through an advanced recommendation engine. By harnessing machine learning models trained on behavioral metadata and content characteristics, this engine suggests personalized content to viewers across all devices. The real-time personalization empowered by Vertex AI helps clients nurture audience loyalty, extend viewing durations, and boost revenues by creating dynamic streaming experiences tailored to each viewer’s unique preferences.

A New Era in Streaming Technologies

With these innovative AI offerings, ViewLift is positioned at the forefront of transformation within the OTT space. As demand for scalable, personalized, and data-driven solutions accelerates, ViewLift enables content owners to deepen engagement, streamline workflows, and enhance profitability. For more information or to schedule a demonstration, visit ViewLift's official website.

About ViewLift

ViewLift is a technology company that provides digital solutions to content owners, specializing in live and on-demand video distribution. With its proprietary cloud-based technology, ViewLift empowers digital platforms for sports, media, and entertainment brands worldwide. Its services extend to content management, cross-platform distribution, real-time analytics, viewer engagement tools, and flexible monetization models (AVOD, SVOD, TVOD, and hybrid models). By streamlining the online streaming process, ViewLift helps content owners maximize audience engagement and revenue.