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PEP Health Unveils 2026 US Hospital Rankings for Patient Experience

In a significant development for healthcare transparency, PEP Health has released its 2026 US Hospital Rankings for Patient Experience. This ranking is groundbreaking, as it relies on millions of unsolicited patient comments rather than traditional survey data. This innovative approach offers a real-time glimpse into how patients perceive their care across the nation.

An Alternative to Traditional Rankings

Traditional hospital rankings often rely heavily on surveys and internal metrics, which can be outdated or biased. PEP Health’s method contrasts sharply by pulling feedback from patients as they share their experiences on public forums, review sites, and social media. Dr. Mark Lomax, CEO of PEP Health, explains that the aim is to establish a more human-centric view of healthcare. The data collected reflects genuine sentiments, providing clearer and more actionable insights about patient care.

To qualify, hospitals needed a minimum of 365 unsolicited experience comments from patients within a year, alongside consistently high scores across seven crucial domains of patient-centered care—ranging from 'Fast Access' to 'Emotional Support.'

Top 10 Hospitals for Patient Experience in 2026

The 2026 top-ranking hospitals for patient experience are:

1. St. Francis Medical Center (Bon Secours Mercy Health)
2. ECU Health Chowan Hospital (ECU Health)
3. Holzer Medical Center – Gallipolis (Holzer Health System)
4. CHI St Luke's Health – Lakeside Hospital (CommonSpirit Health)
5. Delray Medical Center (Tenet Healthcare)
6. Providence Saint John's Health Center (Providence St Joseph Health)
7. Mercyhealth Hospital and Trauma Center – Janesville (Mercyhealth)
8. White Plains Hospital (Montefiore Health System)
9. Northeast Georgia Medical Center Gainesville (Northeast Georgia Health System)
10. UVA University Hospital (UVA Health System)

For a complete view of the top 100 hospitals, visit PEP Health's official website.

Revolutionizing Patient Insights

The launch of PEP Health's methodology has been validated by a peer-reviewed study published in The Journal of Patient Experience, showing an impressive 99% accuracy in measuring patient experience. This innovative approach is not just a simple trend; it marks a broader movement towards acknowledging that understanding patient experiences is essential for improving healthcare delivery.

With the introduction of the Trust Score—the first of its kind to provide real-time insights into patient trust—healthcare leaders can assess when and where they've succeeded or failed in building patient confidence. This score synergizes with patient comments to provide a multifaceted understanding of patient experiences.

As healthcare systems evolve and face mounting pressure to align patient satisfaction with operational efficiency, PEP Health stands at the forefront, offering a timely and scalable alternative to outdated survey systems. Their platform allows healthcare organizations to benchmark performance nationally, offering not only an internal perspective but also a competitive landscape of their standing.

Meeting Healthcare's Dynamic Needs

In light of increasing pressures for healthcare providers to enhance patient experiences while maintaining operational performance, PEP Health empowers leaders with the data needed to make informed decisions. This shift underscores that trust, safety, and patient experience metrics are critical to financial and operational success—no longer mere soft metrics, but vital indicators of a provider’s performance.

As PEP Health continues to lead in transforming healthcare analytics, their presence at upcoming conferences and events, including HLTH 2025 in Las Vegas and NGPX 2025 in California, signifies their commitment to fostering these crucial conversations.

For more information about how PEP Health is shaping the future of patient experience insights, visit www.pephealth.ai.