Intiveo Enhances Voice Capabilities for Multi-Location Dental Practices to Foster Patient Trust

Intiveo's Strategic Expansion into Voice Technology for Dental Practices

In the rapidly evolving world of dental care, patient engagement and trust have emerged as critical factors driving practice success. Acknowledging this need, Intiveo, the leading patient engagement software for dental practices, has announced the expansion of its voice communication system specifically designed for multi-location practices, Dental Service Organizations (DSOs), and Management Service Organizations (MSOs). This move is aimed at enhancing the patient experience by providing a consistent and personalized phone interaction, irrespective of the location being called.

The newly enhanced Intiveo Voice aims to revolutionize the way dental practices communicate with their patients. By allowing practices to centralize their communications while maintaining a local touch, it equips them with tools to instantly identify callers, automate follow-ups, and engage patients more effectively. As Josh DeVries, the CEO and co-founder of Intiveo, highlights, the key to standing out in today's dental landscape is the ability to build trust and personal connections across multiple locations. The introduction of Intiveo Voice simplifies this process, ensuring that patients receive a seamless experience.

New Features That Enhance Patient Engagement

Intiveo Voice comes with a host of new features designed exclusively for multi-location practices, making it easier than ever for dental teams to manage their communication. Some notable features include:

1. Extension Filtering: This feature provides flexibility by allowing dental practices to configure their phone systems efficiently. With a unique number for each location or a single central number with extensions based on the location, practices can manage incoming calls with greater control.

2. Two-way Number Masking: To maintain a consistent and unified brand image, practices can assign multiple inbound and outbound numbers to a single extension while presenting a single patient-facing number. This enables tracking of call origins accurately—whether they stem from websites, social media, or promotions.

3. Restricted Access: This feature adds a layer of security, enabling practices to control visibility of sensitive call logs by limiting access based on phone numbers, enhancing privacy for patient interactions.

4. Multi-Account Linking: It offers the ability to link multiple phone accounts from various providers to just one Intiveo account, or vice versa, facilitating easy transitions if practices change providers.

5. Multi-Location Profile Panel: This new interface provides a comprehensive view of a caller's information across all locations, including upcoming appointments, referrals, and tasks. Clarity and tagging by site further streamline operations.

Kenya Chambers, a representative from Lakeside Implant & Oral Surgery, noted, "The Intiveo Voice feature has significantly simplified our communication with patients, allowing us to respond and engage with them more efficiently and timely."

Why Patient Trust Matters

Empowering dental practices with tools that foster effective communication not only boosts operational efficiency but also cultivates a trusting relationship between patients and their healthcare providers. In an age where technology increasingly influences healthcare, having a reliable system that supports personal interactions can significantly enhance patient satisfaction and retention.

Future of Patient Engagement

As the dental industry continues to mature, innovations like Intiveo Voice will play a pivotal role in shaping how practices interact with their patients. This new development reflects Intiveo's commitment to continually enhancing the patient experience through cutting-edge technology and tailored solutions. Their platform integrates seamlessly with major Practice Management Systems (PMS), ensuring that communication and patient engagement is central to dental operations.

In conclusion, Intiveo is not just changing the game; it's defining the standards for patient engagement in dental practices. The expansion of Intiveo Voice showcases the importance of trust and personalization in healthcare, especially in multi-location settings.

To discover more about how Intiveo Voice can enhance your dental practice, visit intiveo.com/voice.