#Japan #healthcare #Tokyo #ZEST #Saiseikai

Optimizing Operations with ZEST at Saiseikai

In a significant step towards improving operational efficiency, the social welfare organization Saiseikai has officially commenced its digital transformation (DX) initiatives using the ZEST platform. Known for being the number one revenue improvement platform in Japan's home healthcare and nursing sector, ZEST aims to address pressing challenges posed by Japan's rapidly aging population and labor shortages.

Background of the Implementation

In March 2022, Saiseikai recognized the necessity for a strategic approach to address the challenges brought about by demographic changes, including the declining birthrate and the aging population. This led to the establishment of their DX policy aimed at transforming organizational processes and ensuring sustainable healthcare and welfare services. The organization aspires to provide high-quality services that are safe and reliable.

Particularly in the realm of home nursing, the increasing demand has resulted in a surge in the number of users, which complicates schedule management and exacerbates workload due to inefficient routing. To tackle these issues, Saiseikai’s headquarters introduced the ZEST platform to various home care stations across Japan, marking the commencement of its implementation from February 2025 in select sites.

Future Outlook

Although the rollout of ZEST across the nation has started uniformly, it is primarily being initiated in facilities encountering significant scheduling management challenges. Saiseikai plans to analyze the effectiveness of increased efficiency and productivity in these pioneering sites and aims to apply the findings to broader operational improvements across additional facilities.

The organization is also exploring the deployment of ZEST RRM, a specialized sales DX cloud platform designed for home care services, to further enhance profitability. This endeavor seeks to advance workforce reforms and strengthen contributions to the community, ultimately stabilizing the business foundation of home nursing services and establishing sustainable healthcare provision in the region.

Comments from Key Personnel

Yohei Takahashi from Saiseikai’s Digital Promotion Department expressed his insights on the initiative: “Japan is facing a pressing issue with the declining birthrate and increasing reliance on home care, compounded by a serious labor shortage that has become a major social concern. Given this context, improving the efficiency and productivity of nursing stations, which are central to the community-based integrated care system, is a critical objective. I truly feel that ZEST is well-suited to address the challenges faced by nursing stations across the country.” He noted that the initial introduction sparked enthusiasm from many stations, highlighting the incredible need for efficient management of visiting schedules. Some facilities have struggled with profitability, and leveraging DX for enhancing productivity is anticipated to improve revenue, allowing for more flexible work arrangements while enhancing community contributions.

About ZEST: Maximizing Revenue through Scheduling

ZEST is committed to supporting home healthcare agencies in maximizing their earnings. The platform utilizes the diverse data collected through scheduling home care services to facilitate essential activities for revenue enhancement. By converting schedule creation into ZEST processes, the platform boosts operational rates, fosters a workplace that attracts and retains staff, and optimizes sales efficiency. These combined efforts ultimately contribute to stable management and operation of caregiving facilities, ensuring continued quality care.

Saiseikai's Partner in Healthcare: ZEST Inc.

With a mission to safeguard and nurture the wishes of many, ZEST Inc. is dedicated to maximizing revenue for home healthcare and nursing agencies. Their innovative solutions powered by digital technology are tailored to foster industry growth. The ZEST platform encompasses:

• - ZEST SCHEDULE: AI-powered automatic schedule creation cloud
• - ZEST HUB: Enhances comfort for onsite staff
• - ZEST BOARD: Visualizes operational conditions
• - ZEST RRM: Industry-specific sales DX cloud
• - ZEST MEET: Supports multi-professional collaboration

Complying with ISMS and relevant guidelines as well as certifications from Medical ISAC, ZEST ensures a secure user environment in the home healthcare setting, aiming for a seamless integration into daily operations.

Company Overview

• - Company Name: ZEST Inc.
• - CEO: Junosuke Isshiki
• - Location: 4th Floor, VORT Shinjuku Gyoen, 2-3-11 Shinjuku, Tokyo 160-0022, Japan
• - Business Scope: Operation of ZEST platform for revenue improvement in home healthcare and nursing sectors.
• - Product Website: ZEST Official Site
• - Corporate Website: Corporate ZEST