#United States #California #Sacramento #CGI #IHSS

California's Continued Commitment to Caregivers Through CGI

In a significant move to improve the supportive services for Californians in need, the State of California has decided to renew its agreement with CGI, a global leader in technology and professional services. This continuation of their partnership, which extends for another three years and is valued at $200 million, emphasizes California's commitment to enhancing its In-Home Supportive Services (IHSS) program that serves a vital role in the lives of many residents.

Overview of the IHSS Program

The IHSS program provides essential care to over 850,000 recipients across California while also employing more than 760,000 caregivers. With CGI at the helm of managing the Case Management, Information and Payrolling System (CMIPS), the partnership focuses on delivering comprehensive, end-to-end services that streamline processes and increase efficiency and security for caregivers and beneficiaries alike.

Details of the Contract Extension

The contract extension was announced on July 24, 2025, and it underscores the critical role CGI plays in the effective management of the payroll and case management system for the IHSS program. Thanks to CGI’s efforts, there have been notable advancements in several areas, including:

• - Streamlined payroll processes
• - Enhanced security measures
• - Improved service delivery for caregivers and recipients

These enhancements are important as they contribute to reducing administrative burdens and ensuring caregivers receive timely, accurate payments—a major concern among workers in this sector. With over 1.5 million payroll payments processed each month, CGI's system manages an impressive total of more than $19 billion annually.

The Transformative Role of CGI

CGI has established itself as a trusted partner for the California Department of Social Services (CDSS), consistently delivering quality solutions aimed at elevating the IHSS program. During their collaboration, significant strides have been made in digital transformation initiatives:

• - Migration of legacy infrastructure to cloud systems
• - Digitization of timesheets and W-2s to streamline operations
• - Implementation of DevOps practices to enhance system reliability and quicken performance

These improvements not only boost efficiency but also promote easier access to the services needed by families relying on caregiver support.

Future Aspirations for the Partnership

Going forward, CGI, led by Virginia Williams, Senior Vice-President and Business Unit Leader for U.S. Northwest Operations, revealed that their roadmap will focus on further cloud modernization, implementing AI-driven insights, and developing multilingual mobile experiences. These enhancements aim to provide agile solutions in response to ever-evolving legislative mandates affecting the care industry.

Williams stated, "We are proud to help strengthen the program so caregivers and those they support receive the efficient, reliable services they deserve.” This sentiment underscores the profound importance of the services offered through IHSS, reflecting California's dedication to nurturing its vulnerable populations.

About CGI

Founded in 1976, CGI is recognized as one of the largest independent IT and business consulting services firms globally. With over 94,000 consultants and professionals across various countries, CGI provides a broad array of services that span strategic IT solutions, managed services, and consulting. Their expertise has allowed them to support the digital transformation of organizations, helping to achieve significant operational results.

As CGI continues to work with California, both parties are set on a path that promises substantial advancements, maintaining essential services for caregivers and recipients alike, while addressing the growing demands in an ever-changing social service landscape.