#Malaysia #Kuala Lumpur #Customer Service #transcosmos #CCAM Awards

transcosmos Celebrates Success at CCAM Industry Excellence Awards 2026

On November 12, 2026, transcosmos made headlines by securing three notable awards at the CCAM Industry Excellence Awards held in Malaysia, emphasizing the company's unwavering dedication to service excellence, professional development, and customer experience.

Achievements at the Awards

Transcosmos's victories include:

• - Gold Award for Best Outsourced Inbound Contact Centre (Below 100 Seats)
• - Silver Award for Best Contact Centre Support Professional Trainer
• - Bronze Award for Best Head of Contact Centre

These accolades reflect the company's strategic approach to enhancing customer interactions and creating a productive working environment for its staff.

Gold Award: Best Outsourced Inbound Contact Centre

The Gold Award acknowledged transcosmos for its effective handling of customer inquiries through a customer-centric inbound call framework. Evaluation criteria included employee training and development, systematic human resource practices, technology integration, and customer experience management. The company's consistent operational performance, enhanced employee engagement, and robust training programs contributed to its exceptional rating.

Silver Award: Best Contact Centre Support Professional Trainer

Norfatihah Amanda Abdullah, a dedicated trainer at transcosmos Malaysia, received the Silver Award for her exceptional leadership and commitment to improving agent onboarding and service delivery. Her efforts in enhancing new-hire training have significantly advanced the quality of service provided to customers.

Bronze Award: Best Head of Contact Centre

The Bronze Award recognized Chew Kim Teng, the Head of Operations at transcosmos Malaysia, for her exemplary leadership. Her strategic thinking and dedication to achievement have led to outstanding KPI results and immense professional growth for the team.

Commitment to Excellence

These awards not only motivate transcosmos to maintain high standards but also encourage the company to continually innovate and expand its capabilities in the highly competitive industry. In Malaysia, transcosmos operates two centers employing around 1,100 people, demonstrating its strong commitment to nurturing talent and contributing to local economies.

Transcosmos serves various regions across ASEAN, including Malaysia, Vietnam, the Philippines, Thailand, Indonesia, and Singapore. The company's extensive experience allows it to tailor its contact center, digital marketing, and BPO services to suit specific market needs and cultural contexts.

The Journey Ahead

The recognition at the CCAM Industry Excellence Awards 2026 marks yet another milestone in transcosmos's long-standing commitment to operational excellence and customer satisfaction.

With a substantial presence across 36 countries and regions, transcosmos continues to focus on enhancing client services while expanding its e-commerce offerings. The company aims to elevate its impact in the ASEAN region, leveraging insights and tailored strategies to fulfill the diverse needs of its clients.

As transcosmos looks to the future, its mission remains clear: to address its clients' challenges collaboratively, from strategic planning to effective execution, fostering an environment where both organizations can thrive. For further details about transcosmos's services, visit trans-cosmos.co.jp.