Mews Acquires DataChat to Revolutionize Hospitality with Generative AI Solutions

Mews Acquires DataChat: A Leap Towards Agentic Hospitality

In an important move for the hospitality industry, Mews, a prominent hospitality management system, has officially announced its acquisition of DataChat, a leading US-based company known for its expertise in generative AI. This acquisition not only marks a pivotal step for Mews but is also set to redefine how hospitality operations are conducted in the future.

Founded by a team of world-renowned engineers and data scientists, DataChat specializes in natural language processing (NLP) and data-driven automation across various sectors, including retail and financial services. Their innovative conversational intelligence platform enables users to engage directly with existing business data using natural language, allowing for predictive modeling, workflow creation, and idea generation without requiring technical skills or coding knowledge. This is particularly relevant in the hotel industry, known for its vast array of customer interaction points, from booking to check-out.

Richard Valtr, founder of Mews, commented on the acquisition, highlighting the wealth of data found in the hospitality sector. He stated, "Every customer touchpoint is a goldmine of information. The hotel industry is one of the richest in data, and leveraging this data is critical for operational excellence and identifying genuine opportunities." With the advanced capabilities of DataChat, Mews aims to transition towards smart platforms that adapt in real-time and enhance the guest experience.

The Vision for Agentic Hospitality

The integration of DataChat is set to accelerate the development of autonomous and semi-autonomous agents within Mews' ecosystem. These agents will be deployed in key areas such as reservations, distribution, revenue optimization, and customer experience. This will facilitate seamless and automated contextual experiences for hotel brands and their guests.

Viken Eldemir, CEO of DataChat, emphasized their technological vision by stating, "We've built technologies that bridge the gap between human understanding and machine capability. By merging conversational interfaces with automated reasoning over data, we will create agents that understand intent, apply logic using data from various sources, and operate entirely autonomously." This initiative promises to deliver unprecedented levels of intelligence and personalization in the hospitality sector.

In practice, this means Mews' hotel partners will have their queries answered without the need to generate or interpret complex reports.

Mews Ventures: A Commitment to Innovation

This acquisition underlines Mews Ventures' strategic commitment to enhancing service offerings and expanding market coverage through targeted investments. The patented innovations in data analytics and natural language processing developed by DataChat will exponentially accelerate Mews' AI roadmap, helping hotels generate more revenue and reduce costs.

As automation and intelligent decision-making become increasingly prevalent in hospitality, this investment positions Mews at the forefront of the next wave of technological innovations. The newly acquired system emphasizes an AI-first, agent-driven management system that continuously learns and improves guest services worldwide.

About Mews

Mews is recognized as the go-to platform for 2.0 hospitality, serving over 12,500 clients in more than 85 countries. The Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform guest experiences, and significantly boost profitability. Its impressive roster of clients includes BWH Hotels, Strawberry, and the Airelles Collection. Mews earned accolades as the Best PMS in 2024 and 2025 and has been recognized among the best workplaces in hotel tech in multiple years. With a total raise of $410 million from esteemed investors like Goldman Sachs Alternatives, Kinnevik, and Tiger Global Management, Mews continues to set the pace for transforming the hospitality industry. For more details, press inquiries can be directed to the Mews team at [email protected]