Brookline Dental Specialists Enhances Patient Experience with Innovative Tech Solutions

Brookline Dental Specialists, a leading dental practice known for its innovative approach and commitment to patient-centered care, has embarked on an exciting collaboration with CERTIFY Health and Aila Technologies. This partnership aims to revolutionize the patient check-in experience, aligning it with the expectations of today's tech-savvy individuals.

The dental practice saw the need to evolve its front desk operations due to the growing number of younger patients, particularly those under the age of 35. In recognition of this, Brookline Dental has implemented a streamlined self-service check-in process that utilizes CERTIFY Health's advanced digital intake platform in combination with Aila Technologies’ user-friendly iOS-based kiosks. By moving away from traditional paper forms, the practice has significantly reduced the administrative workload, resulting in shorter wait times and enhanced satisfaction for both patients and staff.

Dr. Mariam Ghavamian, the Orthodontist and Owner of Brookline Dental Specialists, emphasized the importance of this technological adoption, stating, "This isn't about replacing our staff; it's about improving the way we provide care. For our younger, tech-oriented patients, it’s crucial to meet them on familiar ground. This system streamlines our check-in process, allowing us to dedicate more time to patient care and relationships."

The new self-service solution empowers the front desk team to shift focus from time-consuming manual tasks to more meaningful patient interactions. As the healthcare landscape continues to evolve, Brookline Dental's innovative approach provides a scalable model that could inspire many Dental Service Organizations (DSOs) and group practices aiming for modernization without compromising personal connections.

Kevon Kothari, CEO and President of CERTIFY Health, expressed enthusiasm about the collaboration, stating, "Our goal is to simplify, scale, and create an impactful transformation in the healthcare sector. Brookline Dental is a shining example of how the perfect blend of technology can enhance operational efficiency while still prioritizing patient care."

Matthew Kowalczyk, CTO of Aila Technologies, pointed out the ongoing challenges faced by practices while adopting digital transformations. He remarked, "Legacy systems often come with high costs and complexities, making it difficult for practices to modernize effectively. By harnessing the capabilities of iOS, we offer user-friendly automation that breaks down these barriers. Our partnership with leading software providers like CERTIFY Health ensures that practices can deploy essential solutions swiftly and affordably."

The collaboration between Brookline Dental, CERTIFY Health, and Aila Technologies reflects a broader trend within the healthcare sector to adopt modern, patient-oriented solutions that are sustainable and adaptable. This initiative by Brookline Dental serves as an influential model for other practices seeking effective ways to modernize while maintaining a commitment to personalized patient service.

As Brookline Dental Specialists continues to set the standard in dental care, their integration of such forward-thinking technologies not only boosts operational excellence but also enhances patient satisfaction. CERTIFY Health remains dedicated to being a leading digital intake platform, offering solutions tailored to healthcare providers with a focus on security and compliance. Moreover, Aila Technologies brings to the table high-quality hardware designed to facilitate rapid transformation in patient check-in services, enabling practices to evolve without the pitfalls of traditional methods.

In summary, Brookline Dental's innovative approach, coupled with the partnership with CERTIFY Health and Aila Technologies, demonstrates a commitment to advancing patient experiences and is setting the bar high for the future of healthcare.