#USA #healthcare technology #Claymont #Vital #AI Patient Platform

Vital's Remarkable Growth in Patient Engagement

In a significant leap towards revolutionizing healthcare, Vital has announced a notable milestone, surpassing 5 million active patients using its AI-powered patient experience platform. This surge is merely the beginning, as projections show that the number could potentially triple by 2026.

Vital's system, which seamlessly integrates with major electronic health record (EHR) systems such as Epic, Cerner, and Meditech, is tailored to enhance patient interactions. As of the third quarter of 2025, over 60% of registered users are actively engaging with the platform, averaging around 30 minutes per visit—far exceeding typical use rates for digital health applications.

A Transformational Approach to Patient Care

Vital's unique capability lies in its real-time communication features that keep patients and their families informed throughout their medical journey. Users receive essential updates directly to their mobile devices, covering aspects such as wait times, simplified test results, care milestones, and discharge instructions, all without the need for downloads or login hurdles. This approach has proven critical in fostering a calmer healthcare environment, empowering patients with the information they need.

The platform’s ability to proactively identify high-risk patient concerns and offer support in multiple languages not only enhances user experience but also helps reduce healthcare disparities, thus addressing the needs of a diverse patient population. By doing so, Vital minimizes interruptions for medical staff while creating a supportive environment for patients and their families.

According to Aaron Patzer, Vital's CEO and co-founder, the achievement of reaching five million lives signifies more than just a number; it reflects the organization's dedication to prioritizing patient experiences in healthcare. Patzer emphasizes that improving health communication directly correlates with increased revenue, higher patient scores, and enhanced retention for health systems.

Impact Metrics: A Closer Look at Outcomes

The positive impact of Vital's integration can be measured through several key metrics:

• - A 30% to 50% reduction in patients leaving without being seen or against medical advice.
• - A 10% to 15% boost in Net Promoter Scores related to wait times.
• - Improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) results, leading to fewer emergency department return visits.
• - A drop in 30-day readmission rates by 5% to 7%.

Additionally, the adoption of Vital's platform has reached over 60% of users, a remarkable achievement compared to the average adoption rates of around 10% for traditional digital health solutions. For instance, a pediatric hospital in California reported an inspiring 78% usage among eligible patients.

Recognition in the Industry

Vital has made waves in the healthcare sector, being recognized as the #1 Patient Experience Solution by KLAS. The platform is currently operational in over 100 hospitals, including notable names like CommonSpirit, MedStar Health, and Emory Healthcare. This is largely due to its commitment to human-centered design and scalable interoperability, which seamlessly enhances existing clinical workflows.

About Vital

Founded with a mission to enhance the patient journey, Vital leverages AI to transform how patients interact with healthcare services. Their dedication to providing real-time information, predictive wait times, and clear explanations of medical procedures positions them at the forefront of healthcare innovation. As evidenced by their ranking as #1 in patient experience by KLAS, the results speak for themselves with significant reductions in LWOBS/AMA, improved NPS, and lower rates of readmission.

For anyone interested in learning more about how Vital is changing the face of patient care, additional details can be found on their product overview page or by contacting Marcia Rhodes at Amendola Communications.

Vital’s growth and commitment to improving healthcare delivery set a precedent for future innovations in this critical sector.