A Surge in Utility Scams Targeting PG&E Customers
In 2025, utility scams have escalated dramatically, with Pacific Gas and Electric Company (PG&E) customers reporting staggering losses exceeding $190,000. These scams have taken a toll primarily on residential and small business customers, prompting intense efforts by PG&E to educate and protect them against such fraudulent activities.
How the Scams Work
Scammers often impersonate PG&E representatives, creating an immediate sense of urgency by claiming that the customer’s service will be disconnected unless a payment is made immediately. These deceitful calls typically demand payments through prepaid debit cards, digital payment apps, or other methods that provide quick access to funds. It’s crucial to remember that PG&E will never issue a last-minute warning before disconnection nor request anything unorthodox, such as payments via prepaid cards or cryptocurrency.
Recognizing Scams
Amy Lucido, PG&E's Cybersecurity Risk Manager, highlights that these scammers are adept at instilling panic among potential victims. Their modus operandi includes:
- - Threats of Disconnection: Scammers claim immediate payment is necessary to avoid losing service.
- - Payment Instructions: They may instruct customers to buy prepaid cards and demand the card numbers to access their funds.
- - False Refund Claims: Scams may involve claims of overbilling, prompting requests for personal financial details to process supposed refunds.
- - Impersonation: Some scammers utilize authentic-looking phone numbers, making it difficult for customers to discern their legitimacy.
So far this year, PG&E has received over 10,000 reports of such scams, with an average loss of $900 per victim. However, the actual number might be much higher due to unreported incidents. The situation is equally concerning for business customers, with around 250 reports of scams targeting small and medium enterprises during peak operational hours.
The Vulnerable Target
Particularly concerning is how scammers often target the most vulnerable populations, including the elderly and low-income communities. Scammers take advantage of the busiest times for business customers, hoping to capitalize on their distraction to execute their deceitful plans.
Empowering Customers
PG&E encourages customers to educate themselves and stay vigilant against potential scams. Several steps can be taken to ensure safety:
1.
Do Not Pay with Prepaid Cards: Customers should steer clear of suggestions involving prepaid cards for bill payments, as PG&E offers multiple legitimate payment options including online payments, direct bank drafts, and conventional payment methods.
2.
Identify Wells: If faced with threats of disconnection without prior warning, it’s critical to disconnect the call immediately or delete suspicious emails.
3.
Create an Account on PG&E's Website: By signing up for an online account, customers can access account details, payment history, and even set up recurring payments, enhancing their security measures.
4.
Report Suspicious Activity: If individuals suspect they are victims of scams or face threats, they should contact law enforcement immediately. The Federal Trade Commission (FTC) also provides resources to safeguard personal information.
For more details on how to recognize scams and stay protected, customers can visit
PG&E’s scam prevention page or call 1-833-500-SCAM. It is vital to remain cautious and informed, ensuring that you don’t become just another statistic in the growing problem of utility scams.
About PG&E
Pacific Gas and Electric Company (PG&E) is a combined natural gas and electric utility serving more than 16 million people across northern and central California. PG&E is wholly committed to helping their customers and society as a whole by tackling issues like utility fraud and promoting customer safety. For more information about PG&E, visit
pge.com and follow their official news release pages.