#Japan #AI Solutions #Minato #OPERA TECH #Keita Morikawa

OPERA TECH's Vision for AI and Call Centers

In an insightful interview on the YouTube channel "CONSULTING CAREER," Keita Morikawa, the CEO of OPERA TECH, shared his entrepreneurial journey and vision for the future of call centers. This interview, released on January 14, 2026, provided a comprehensive overview of OPERA TECH's initiatives in the AI-driven contact center sector.

The Roots of OPERA TECH

OPERA TECH, based in Minato, Tokyo, specializes in providing AI contact center solutions, specifically its product called "OPERA Contact." The company focuses on solving structural challenges in the contact center industry through AI development and consulting. Keita Morikawa founded the company after his experience at McKinsey & Company, where he gained invaluable insights into strategic planning and business operations. His decision to embark on his entrepreneurial journey was fueled by a deep interest in economic activities and the transformative potential of AI technologies.

Transitioning Through Two Pivots

During the interview, Morikawa explained the evolution of OPERA TECH, noting the challenges and lessons learned through two significant pivots the company underwent. These pivots were crucial in steering the business towards its current successful model that integrates AI with traditional call center operations. He emphasized how each transition brought about a clearer understanding of market needs and how to leverage AI to meet those demands effectively.

Morikawa also pointed out that the landscape of customer service is rapidly changing due to advancements in AI technologies. He predicts that as companies adopt AI, there will be a significant shift in how they handle customer interactions, leading to improved productivity and higher quality service.

Insights on Future Hiring and AI's Role

Another essential aspect of Morikawa's discussion was the type of talent that OPERA TECH seeks to attract. He emphasized the importance of interdisciplinary skills, creativity, and a deep understanding of both AI technologies and human interactions. The company aims to foster a workforce that is not only technically adept but also capable of thinking critically about the applications of AI in the context of customer service.

The Broader Impact of AI on Society

During the conversation, Morikawa elaborated on his vision for the future of AI in society. He envisions a world where AI plays a crucial role in enhancing productivity across various industries, particularly within large corporations. By utilizing AI, businesses can expect to not only streamline operations but also transform the overall customer experience. This transformation is seen as vital for maintaining competitive edges in rapidly evolving markets.

Conclusion

Keita Morikawa's insights into OPERA TECH's journey and the integration of AI within call centers reflect a broader trend where technology significantly reshapes traditional industries. His thoughts provide inspiration for aspiring entrepreneurs and illustrate the potential of AI solutions in enhancing both operational efficiency and customer satisfaction in the ever-evolving business landscape. Those interested in understanding the intersection of AI and customer service are encouraged to view the full interview on the "CONSULTING CAREER" channel, where Morikawa shares practical advice for navigating the startup world and aspirations for the future of his company.

For more information about OPERA TECH and their innovative solutions, visit OPERA TECH's official website.