#Japan #Tokyo #SmartDB #DreamArts #Tully's Coffee

Introduction

Tully's Coffee Japan, a prominent specialty coffee shop originating from Seattle, is embracing technology to streamline store operations and enhance customer satisfaction. On April 30, 2025, the company announced a significant collaboration involving DreamArts, the provider of the cloud service SmartDB(R), and Canly, known for their customer acquisition support services for retailers. This strategic partnership aims to improve operational efficiency through the seamless integration of store information across multiple channels.

Background of SmartDB(R) Implementation

Since its establishment, Tully's Coffee has focused on becoming a community-centric café that offers handcrafted, high-quality coffee and a cozy environment for its customers. However, back in 2021, Tully's faced challenges in managing essential store data due to the manual processes involving over 300 distinct data points. This complexity led to inefficiencies in data handling and ultimately affected the customer service they value deeply.
To address these issues, Tully's adopted SmartDB(R) in May 2022, aiming to centralize all store-related information from development to operations, thus eliminating data silos and improving real-time updates.

Integration with Canly's Customer Acquisition Services

Starting from July 2023, Tully's Coffee began to rigorously manage its store information through SmartDB(R) while also utilizing Canly's services to oversee updates and customer reviews. This integration allows store information managed on SmartDB(R) to be automatically reflected across various online platforms, thus improving the customer experience by ensuring data accuracy and timely updates.

Expected Benefits of the Collaboration

This partnership promises to bring several significant improvements:

• - Enhanced Accuracy: Quick updates regarding business hours, promotions, and other changes will ensure customers receive the latest information.
• - Reduced Workload: The automated processing of updates across multiple platforms will save time and minimize the risk of errors.
• - Elimination of Data Silos: By standardizing operational processes between head office and store locations, the potential for individual dependency is greatly decreased.

The initiative will initially focus on integrating Google Business Profiles, with plans to expand across various social media and other relevant channels to enhance visibility and customer engagement further.

Insights from Tully's Marketing Department

Commenting on the new collaboration, Jun Yamamoto from the Marketing Department of Tully's Coffee, stated, "Previously, managing updates separately for various channels was complex and led to frequent mistakes. With the integration of SmartDB(R) and Canly's services, we can now streamline the information update process, resulting in enhanced operational efficiency and standardized internal operations."

About Canly Customer Acquisition Services

Canly offers cloud-based services that enable unified management of store information across multiple channels, significantly reducing operational costs for retailers. With data-driven insights and dedicated support, Canly assists multi-store enterprises in enhancing their marketing efforts comprehensively.

About SmartDB(R)

SmartDB(R) ranks as the number one cloud solution for business digitization in the enterprise market. It offers no-code development for both departmental and cross-company operations, featuring a wealth of functionalities such as workflow management and website databases while ensuring flexibility and stringent security standards.

About DreamArts

DreamArts is committed to contributing to the development of people, organizations, and society by embodying 'co-creation.' Their offerings include SmartDB(R), the Shop Management tool, and InsuiteX(R), aimed at transforming corporate working styles.

Conclusion

The partnership between Tully's Coffee, DreamArts, and Canly marks a significant step towards improving operational efficiency and customer service. As Tully's continues to invest in technology and innovation, customers can expect a more reliable and enhanced experience as store information becomes increasingly accurate and accessible.