CloudHesive and Guidehouse Join Forces to Transform Healthcare Consumer Experiences

In the realm of healthcare, high patient call volumes, extended wait times, fragmented communication, and staff shortages pose significant challenges. To tackle these issues, CloudHesive, an AWS Premier Consulting Partner, has teamed up with Guidehouse, an AWS Advanced Consulting Partner. This strategic alliance aims to revolutionize the consumer experience by modernizing contact center operations using Amazon Connect's advanced solutions.

A Focus on Healthcare Needs

Both companies recognize that the healthcare sector requires innovative solutions to navigate its complexities. With consumer engagement being paramount, CloudHesive and Guidehouse plan to deliver scalable, AI-driven, and HIPAA-compliant contact center solutions. This collaboration is designed to not only meet but exceed the expectations of healthcare organizations, industry vendors, and government agencies.

By marrying Guidehouse's rich advisory experience with CloudHesive's technical expertise in Amazon Connect, this partnership seeks to significantly improve operational efficiency and consumer satisfaction. The introduction of the ConnectPath CX Platform, which integrates seamlessly with Epic® EHR systems, will enable healthcare providers to respond to patient needs more promptly and effectively.

The ConnectPath CX Platform

The ConnectPath CX Platform stands out as a comprehensive Contact Center as a Service (CCaaS) offering designed to enhance omnichannel customer interactions. This integration with Epic allows healthcare organizations to leverage existing workflows while ensuring compliance with HIPAA regulations. Both CloudHesive and Guidehouse will provide comprehensive support, including implementation assistance and managed contact center services, presenting organizations with an end-to-end solution.

Jim Walker, the CEO of CloudHesive, emphasized the significance of this partnership, stating, "This collaboration is a game-changer for organizations looking to modernize their customer engagement strategies." He elaborated on their commitment to creating a transformative approach to digital customer engagement that meets the unique demands of the healthcare landscape.

Emphasizing Efficiency

Erik Pupo, Director at Guidehouse, also shared insights on the partnership's goals. He noted that in an increasingly digital world, organizations must adopt innovative approaches that foster both efficiency and user convenience. By merging efforts with CloudHesive, Guidehouse aims to leverage cutting-edge cloud technology and AI-driven automation for modernizing contact center operations. This proactive focus on enhancing engagement strategies underscores their dedication to client success.

Ready for Action

The Epic integration, alongside managed services and implementation assistance, is now available through the combined offerings of CloudHesive and Guidehouse. Organizations looking to innovate their consumer engagement frameworks can initiate this journey by connecting with the two firms.

About CloudHesive

CloudHesive specializes in cloud migrations, managed services, and advanced Amazon Connect solutions, fostering a digital landscape where businesses can thrive. Leveraging innovation in AI, machine learning, and data analytics, CloudHesive continues to expand its footprint across North America, Latin America, and Europe. Their flagship product, ConnectPath CX, exemplifies their commitment to delivering superior customer experiences through advanced technology.

About Guidehouse

Guidehouse operates as a global advisory and technology firm dedicated to serving various industries, including healthcare, financial services, and energy. With a team of over 18,000 professionals, Guidehouse is relentless in its pursuit of excellence and transformative impact, utilizing data-led innovation to empower clients on their digital journeys. The collaborative effort with CloudHesive is poised to shape the future of healthcare consumer engagement.

For more information about CloudHesive and its offerings, visit CloudHesive's website. To learn more about Guidehouse and their solutions, visit Guidehouse's website.