#Sustainability #USA #Madrid #CDP #Atento

Atento's Commitment to Sustainability

Atento, one of the largest global providers of customer relationship management and business process outsourcing services, has made significant strides in its sustainability initiatives. Recently, the company was awarded a B certification from the Carbon Disclosure Project (CDP), a prestigious nonprofit focusing on environmental sustainability. This certification underscores Atento’s ambition to integrate sustainable practices into its business operations while effectively managing its environmental impact.

Highlights of the CDP Evaluation

The CDP evaluation specifically emphasized Atento’s initiatives in climate and water management. In terms of climate strategy, Atento has finally succeeded in being categorized within the 'Management' band, showcasing its capability to implement effective sustainability strategies. Moreover, the company was recognized in the Energy category due to its efficient energy practices and commitment to optimizing energy consumption. Notably, Atento has successfully reduced its carbon footprint by an impressive 32.6% since 2020, earning it an 'A' grade in the emissions and low-carbon products subcategory.

In the water management category, Atento was acknowledged for its excellent governance structure related to water management. The company demonstrated a structured and proactive approach to mitigating water-related issues through well-developed environmental policies. Their procedures on water pollution management were recognized, further highlighting their commitment to sustainability.

Strategic Pillars of Sustainability

Pablo Sánchez, Atento's ESG Director and CMO, emphasized that sustainability is not merely an obligation for the company; it is a core element of their strategic vision. Sánchez stated, "Atento's Infrastructure team is dedicated to continually innovating and refining our environmental practices to ensure that our growth positively impacts both the planet and the communities we operate in."

Atento's ongoing commitment to sustainability is reflected in its recent ESG report, which details various initiatives that express their determination to lessen their environmental impact while improving responsible business practices. Through these efforts, Atento aims to lead by example in the customer relationship management industry, inspiring other organizations to follow suit in their sustainability journeys.

The Role of CDP in Sustainability Reporting

The Carbon Disclosure Project has established itself as a pivotal organization in the global drive towards environmental transparency. By providing a disclosure system for various stakeholders—including investors, companies, cities, and regions—CDP aids in evaluating and managing environmental exposures. In 2024, more than 24,800 organizations reported their environmental impacts to CDP, reflecting a burgeoning commitment to transparency in sustainability practices.

According to CDP, companies like Atento, which actively ensure compliance with sustainability guidelines and continuously improve their performance, are essential for transitioning towards a zero-emission economy. The insights gathered from CDP evaluations significantly impact investment decisions and procurement processes in favor of sustainable practices

Looking Ahead

As Atento progresses on its sustainability path, the company continues to implement innovative solutions aimed at further reducing their environmental footprint. Their unwavering dedication to responsible business is not just about regulatory compliance; it is a genuine commitment to fostering a sustainable future. In doing so, Atento seeks to maintain its position as a leader in the customer management space while significantly contributing to global environmental goals. Through initiatives that highlight both sustainability and social responsibility, Atento aims to uplift the communities it touches while leading the way for its industry peers.