Enhancing Agency Support Centers through Off-Site Management and Digital Transformation

In a significant advancement for the insurance sector, BeWith Corporation, based in Shinjuku, Tokyo, has recently shared insights from its collaboration with SOMPO Himawari Life Insurance. This partnership has emphasized the importance of robust agency support systems, especially in the face of increasing operational demands and the necessity for high-quality service. BeWith, an entrusted operator of customer centers, ensures that SOMPO Himawari Life can focus on delivering comprehensive health solutions beyond traditional insurance offerings.

SOMPO Himawari Life, a pioneer in combining traditional insurance (Insurance) with healthcare support (Healthcare), introduces a paradigm of value termed "Insurhealth®." Their commitment is not just to provide insurance coverage, but to promote overall health support across Japan through a network of agencies.

With the handling of over 400,000 inquiries yearly relating to new contracts, claims, policy maintenance, and premium collection, the demand for precision and expertise is critical. Recognizing this, SOMPO Himawari Life has made substantial progress in enhancing their agency support infrastructure. This improvement has been driven by the acceleration of digital transformation (DX) in contact center operations.

A key initiative within this transformation is the adoption of an off-site operational model for agency support services. Drawing on years of demonstrated performance in specialized operations, this model allows for the strategic distribution of resources while simultaneously reinforcing business continuity plans (BCP). Through digital innovations that enhance service quality and operational efficiency, SOMPO Himawari Life and BeWith are paving the way for optimal agency support solutions.

The recent interview, featuring SOMPO Himawari Life, delves deeper into the successful implementation of off-site operations in agency support roles. It explores the background of this initiative, the strategies adopted for BCP, and the ongoing improvements in quality and productivity driven by digital transformation. The anticipation regarding the future partnership between SOMPO Himawari Life and BeWith highlights a shared vision for proactive support designed to elevate the insurance experience for their customers.

To learn more about this innovative approach and its implications for the insurance industry, you can read the full interview here.

SOMPO Himawari Life Insurance Overview

- Name: SOMPO Himawari Life Insurance Co., Ltd.
- Location: 3-7-3 Kasumigaseki, Chiyoda, Tokyo, Japan
- Established: July 7, 1981
- Representative: Kazuaki Kume, CEO

About BeWith Corporation

BeWith Corporation, founded in May 2000, is based in Shinjuku, Tokyo. The company specializes in the operation of contact centers featuring their cloud-based PBX system, "Omnia LINK," along with various digital solutions including AI-driven customer service enhancements and remote work opportunities.

- Name: BeWith Corporation
- Location: 3-7-1 Nishi-Shinjuku, Shinjuku Park Tower, 32F, Tokyo, Japan
- Representative: Kenji Iijima, CEO
- URL: BeWith Corporation