#Japan #Tokyo #Asmarq #Humap #CustomerHarassment

Unveiling the Impact of Support: A Groundbreaking Study on Customer Harassment

On May 21, 2026, Asmarq Inc., based in Shibuya, Tokyo, released a vital report that sheds light on the severe issue of customer harassment (known as 'Kasuhara') in the workplace. Conducted by their employee engagement service, Humap, the comprehensive survey involved over 10,000 employed individuals across the nation. The findings show that the presence of support dramatically influences the resolution of harassment incidents.

The Survey's Background

This year's survey builds on previous annual assessments conducted as benchmark data for the company’s compliance and harassment countermeasure package, 'CHeck.' With escalating incidents of customer harassment becoming a critical social issue, countless businesses are striving to address it. However, significant challenges persist, including ineffective communication channels that fail to encourage victims to seek help and a lack of resolutions leading to prolonged distress. The current survey aims to pinpoint the critical differentiators that facilitate the resolution of customer harassment cases.

Key Findings

The findings of the survey paint a stark picture of the current state of safety and resolution:

• - The resolution rate for those receiving adequate support stands at 59.5%, whereas for those without support, it plummets to just 2.2%. That's a staggering 27-fold difference.
• - More than half of individuals lacking support reported taking no action after experiencing harassment. The overall sense of security in one's environment significantly influences the decision to seek help.
• - In scenarios devoid of support, the intention to leave one’s job increased by 1.9 times, and health risks like insomnia rose by 1.7 times.

These statistics reveal a clear trend: the presence of support systems is crucial in guiding individuals towards effective resolution following customer harassment incidents.

Exploring Actions Taken after Kasuhara Incidents

The Importance of Seeking Help

The survey highlighted a striking contrast in behaviors based on the presence or absence of support. In environments where support was available, over 70% of respondents consulted someone, typically a manager or senior colleague, for assistance. Conversely, in supportive environments, nearly half of those experiencing harassment remained inactive, underscoring the overwhelming impact of mental barriers in the absence of support.

Resolution Rates and Support Correlation

A comparative analysis of the resolution rates following harassment incidents further illustrates this point. More than 70% of employees in supportive environments reported their issues being resolved, in stark contrast to the mere 2.2% success rate for those without such support. This discrepancy indicates that a company's support structure plays a more significant role in resolution outcomes than the nature of the harassment itself.

Conclusion: Addressing the Kasuhara Challenge

The overwhelming conclusions from this study suggest that the mechanisms of support are integral to resolving incidents of customer harassment. Companies must prioritize the development of robust support systems to foster an environment where employees feel safe and empowered to seek help. Asmarq's Humap platform strives to enhance workplace safety by offering comprehensive HR tech solutions tailored to address these pressing challenges.

Further Information

For those interested in a deeper exploration of the survey, the full report, including data breakdown and recommendations, is available for download on the Humap website.

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Asmarq, founded in December 2001 and listed under stock code 4197, has positioned itself as a leader in the marketing research business while significantly contributing to HR Tech through the Humap platform. For more information, visit the Asmarq website.