#None #Charlotte, N.C. #client experience #Prochant #Ronda Buhrmester

Prochant Welcomes Ronda Buhrmester as New VP of Client Experience

On January 27, 2026, Prochant, a leader in revenue cycle management (RCM) services for the homecare industry, announced the appointment of Ronda Buhrmester as its new Vice President of Client Experience. This move is a testament to the company's ongoing investment in enhancing client relationships, aiming to provide measurable value as part of its strategic growth vision.

Ronda Buhrmester brings with her an impressive career spanning nearly three decades, along with extensive expertise in clinical care, operations, and revenue cycle management. Her journey began as a respiratory therapist, and she later managed a hospital-based home medical equipment supplier for over ten years. This diverse background has bestowed upon her valuable insights into the operational and financial hurdles that healthcare providers often face.

Most recently, Buhrmester spent 13 years at VGM Group, where she collaborated closely with suppliers to improve processes, tackle policy-related issues, and navigate billing challenges. Her standing as a respected thought leader in home-based care makes her an exceptional addition to Prochant's leadership team.

In her new role, Buhrmester will spearhead Prochant's client experience strategy. The focus will be on fostering deeper collaborations, providing proactive support, and ensuring that every interaction with clients is outcomes-driven, promoting a holistic approach to partnership that will elevate the customer experience to the next level.

Joey Graham, the CEO of Prochant, expressed enthusiasm for her appointment, stating, "Ronda is one of the preeminent voices in home-based care revenue cycle management and operations, and we're lucky to have her on board. Her leadership will help us strengthen how we partner with clients, stay ahead of their needs and raise the bar on how we deliver value."

Buhrmester articulated her mission by saying, "The creation of this role represents an exciting evolution in how Prochant supports clients. I've always been passionate about guiding providers through complexities, improving processes, and fostering better outcomes. I am excited to reinforce Prochant’s commitment to innovation and collaboration."

This strategic appointment aligns perfectly with Prochant's broader objectives to nurture long-term, value-driven relationships with its clients. In a landscape that demands agility amid evolving regulatory and reimbursement challenges, Buhrmester's blend of operational knowledge and client advocacy is positioned to help Prochant's clients not just survive but thrive.

Moreover, Prochant stands out in the healthcare sector by delivering end-to-end revenue cycle management solutions tailored for home-based care providers, including services related to home medical equipment, infusion and specialty pharmacy, as well as home health and hospice. Their unique blend of proprietary AI-enabled technology and deep industry expertise allows them to drive efficiency and simplify complex reimbursement processes, ultimately helping providers accelerate collection processes, enhance revenue, and manage risks effectively.

For those interested in learning more about Prochant and their commitment to enhancing the home-based care experience, further information can be found on their website at www.prochant.com.

As the home-based care industry continues to evolve, the significance of effective revenue cycle management becomes ever more critical. Prochant, with the guidance of leaders like Ronda Buhrmester, is poised to offer the necessary tools and strategies to surpass client expectations and deliver sustainable success.