#United States #Telehealth #Montego Bay #Nursing #itel

itel Launches Virtual Nursing Service

In a groundbreaking move, itel, the largest homegrown customer experience (CX) provider in the Caribbean, has officially launched its first telehealth service. This launch took place during the American Hospital Association (AHA) Leadership Summit, where the urgency of America’s nursing shortage was highlighted. With projections indicating a shortfall of millions of nurses by 2030, itel’s virtual nursing platform aims to bridge this gap.

Addressing the Nursing Crisis

The U.S. is currently facing a critical nursing shortage exacerbated by an aging population and high demand for medical services. As of now, over 70,000 registered nurses (RNs) are already missing from the workforce, and ten states are experiencing severe shortages. These alarming statistics prompted itel to take action, leveraging its extensive resources and expertise in customer care.

The Virtual Nursing Solution

itel Med emerged as a pioneering solution in this challenging landscape. Featuring a cutting-edge virtual platform, it connects U.S. patients with teams of highly trained Jamaican nurses. The virtual nursing service employs advanced remote diagnostic tools to deliver comprehensive healthcare to thousands who would otherwise struggle to find care due to the staffing crisis.

At the AHA Summit, healthcare professionals were able to demo itel's innovative service and interact with virtual nurses. This interactive experience not only showcased the technology but also provided invaluable insights into the capabilities of remote healthcare.

Partnership for Success

itel's venture into telehealth is powered by a collaboration with Trusted Technologies Inc., a digital health software company based in California. This partnership has resulted in a seamless platform designed for patient-centric care, ensuring all interactions remain compliant with U.S. healthcare regulations. From initial patient intake to ongoing coaching, itel Med is engineered to provide holistic support to patients across various health concerns.

Moreover, the technology includes features for remote monitoring, enabling healthcare providers to collect vital health data such as blood pressure and perform real-time assessments of patients’ well-being. This capability is particularly significant as it allows nurses to make timely interventions, further enhancing patient outcomes.

Commitment to Quality Care

Yoni Epstein, CEO and Founding Chairman of itel, expressed his pride in the launch, stating, "Caribbean nurses are renowned for their exceptional training and understanding of American healthcare practices. With 16% of U.S. nurses having Caribbean roots, it made sense to integrate our customer service expertise with the medical prowess of Jamaica’s RNs. Our goal is to not only tackle staffing gaps but to also elevate the overall patient experience."

As itel begins its journey by capitalizing on Jamaica’s skilled nursing workforce, there are plans for expansion to other regions. The overwhelming positive reception at the AHA Summit underscores the growing interest in virtual healthcare solutions as a viable option for addressing ongoing staffing challenges within the medical sector.

Looking Ahead

The introduction of itel’s telehealth service marks a significant milestone in the conversation around healthcare innovation. With a commitment to alleviate nursing shortages and enhance patient experiences, itel Med positions itself at the forefront of the evolving healthcare landscape. As the company looks to extend its reach, it remains clear that virtual healthcare will play a pivotal role in shaping the future of medical services in the U.S. and beyond.

The significance of this launch cannot be overstated—itel is paving the way for a new era where technology and healthcare intersect, ensuring that patients receive the quality care they deserve, regardless of their location.