Transformative Technology in Elder Care: Boosting Profits and Recruitment at Visiting Angels

In the ever-evolving landscape of elder care, efficiency and engagement are critical for success. Visiting Angels of Carlisle, a premier provider of senior home care services in Pennsylvania, has recently seen a remarkable boost in both profitability and recruitment thanks to AidQuest's innovative solutions. By utilizing AidQuest’s Human-Powered Live Chat and SCHEDULE+ systems, the agency has tapped into new growth opportunities while also enhancing the experience for both clients and caregivers.

A Stronger Bottom Line

Over the past 24 months, Visiting Angels reported an additional net profit of $170,000. This impressive growth can be attributed to the integration of AidQuest’s tools, which optimize how home care agencies connect with both potential clients and caregivers in real-time.

According to Richard Ruda, Director and Owner of Visiting Angels of Carlisle, “AidQuest has been a remarkable solution to help our agency grow and hire new recruits. The addition of a human live chat interface on our website has had a significant impact, resulting in an additional $170K profit.” This additional revenue was generated by translating leads into active care cases, effectively allowing more families to receive services without the need for increased spending on marketing.

Recruitment Made Easier

Along with revitalizing profitability, AidQuest's technology has also streamlined the recruitment process for Visiting Angels, allowing the agency to hire caregivers who provided thousands of hours of care. The cost-saving measures in recruitment have been substantial, with the agency estimating a savings of $30,000 annually by utilizing AidQuest's human-powered chat solutions. The effective handling of inquiries from potential clients and caregivers by qualified chat agents hastens the recruitment process, filling positions more quickly and efficiently.

Kristy Saphore, Senior Client Care Coordinator, echoed this sentiment, stating, “It's been a game-changer for our growth efforts. We’re saving money, obtaining better client and caregiver leads, and filling positions faster—all without relying on expensive job boards.” With the influx of 130 pre-screened leads generated through AidQuest’s chat system, the agency has transformed its approach to client engagement.

The Value of Real-Time Engagement

What sets AidQuest apart is its unique combination of human interaction with technology. By blending real-time engagement with intelligent scheduling, the agency can manage its connections more effectively. This method not only allows for immediate responses and consultations but also helps establish trust with potential clients, making them more likely to choose Visiting Angels for their home care needs.

Through the strategic implementation of AidQuest’s chat and scheduling tools, Visiting Angels can now manage over 100,000 qualified leads across the United States and Canada. This success story showcases how modern technology can create a more personal connection in the elder care industry.

A Vision for the Future

As the elder care sector continues to grow and evolve, the alliance between Visiting Angels and AidQuest serves as a blueprint for future advancements in the field. AidQuest is dedicated to improving the home care industry through engaging human elements and efficient operational solutions. The revolution in elder care services facilitated by technology empowers agencies to not just survive but thrive in today’s competitive environment. By focusing on enhancing both client and caregiver experiences, AidQuest aims to set a new standard for elder care in a digital-first world.

In conclusion, Visiting Angels of Carlisle’s collaboration with AidQuest exemplifies how leveraging modern technology can redefine business practices within the home care industry. With increased profitability, reduced recruitment costs, and enhanced client care services, it is clear that the future of elder care is bright with innovations like these leading the charge.