Aucera Takes Home Five Stevie Awards Recognizing Innovation and Customer Experience Excellence

Aucera's Remarkable Achievement at the Stevie Awards

Aucera, a prominent player in the customer experience outsourcing sector, has recently added five prestigious Stevie® Awards to its accolades during the 19th annual ceremony focusing on Sales and Customer Service. This recognition not only underscores Aucera’s commitment to excellence in customer service but also reaffirms its innovative approach and leadership within the Business Process Outsourcing (BPO) industry.

Among the awards, Aucera proudly took home the Gold Stevie for the "Achievement in Customer Experience" category, showcasing their ongoing dedication to enhancing client interactions and satisfaction. Additionally, the company received a Bronze Stevie for being acknowledged as the "Contact Center or Customer Service Outsourcing Provider of the Year." This dual recognition highlights Aucera’s seamless blend of advanced technology with personalized customer engagement strategies, positioning them at the forefront of the industry.

The impressive accolades come as a result of Aucera's strategic partnership with TouchPoint One. Together, they have effectively harnessed the power of artificial intelligence and workforce intelligence tools to optimize efficiency while fostering strong engagement with customers. This innovative integration not only boosts overall satisfaction but also ensures that the delicate balance of human touch is preserved in an increasingly automated world.

One of the judges remarked, "Aucera's focus on strengthening human connections while leveraging advanced technology has set a new standard in the BPO industry, delivering significant improvements in employee retention, performance, and client satisfaction." This sentiment reflects Aucera's broader mission and operational philosophy, aiming to redefine how businesses engage with their workforce and customers alike.

In addition to their impressive individual award achievements, Aucera stands out in the highly competitive category of Customer Service Outsourcing Providers. As noted by another judge, "Aucera showcases an exceptional balance between technological innovation and human-centered service. The transparency and trust they build with clients, along with their emphasis on employee engagement, underscore their unique value proposition in the BPO space."

Casey Kostecka, Aucera’s President, expressed pride in the company's accomplishments, stating, "We're incredibly proud of these achievements and grateful for the collaboration that has driven us to push the boundaries of what's possible in customer service and agent performance. This recognition reinforces our commitment to exceeding industry standards and redefining how businesses develop and empower their frontline teams."

The Stevie Awards are renowned for distinguishing organizations that set exemplary standards of excellence in customer service and operational efficiency. This year, they received over 2,100 nominations from organizations across 45 countries, with winners evaluated by a panel of 176 professionals from various industries around the globe.

About Aucera

Aucera is not only recognized for its prowess in customer experience outsourcing but also boasts a rich history of over six decades in the field. With a commitment to delivering tailored and cost-effective customer service solutions, Aucera manages millions of omni-channel interactions across multiple sectors, such as insurance, healthcare, energy, financial services, and travel.

Headquartered in Mahwah, New Jersey, Aucera facilitates customer engagement services through a versatile model that includes onshore, nearshore, and offshore operations, allowing them to meet diverse client needs effectively.

With an unwavering focus on innovation and a customer-centric approach, Aucera continues to set high benchmarks in the BPO landscape, making it a notable entity known for its superior service quality and industry leadership. Explore more about Aucera’s offerings and technological capabilities by visiting www.Aucera.com.