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Transforming Healthcare Access with AI

Assort Health, a pioneering force in the realm of patient experience, has recently announced a monumental achievement: securing $102 million in funding to enhance its innovative agentic AI platform. This platform aims to address some of the long-standing challenges faced by patients, particularly regarding access to medical services and overall healthcare experience. With significant backing from industry giants such as Lightspeed Venture Partners, this move marks a pivotal moment in the evolution of patient care technology.

The Problem: Navigating Healthcare is a Nightmare

Patients across the United States often share a common frustration — the arduous process of scheduling doctor appointments and managing healthcare needs. According to the American Academy of Physician Associates, U.S. adults spend an equivalent of a full workday each month just trying to navigate their healthcare requirements. The hurdles include endless phone holds, disconnected calls, and the daunting task of transferring between operators and resending personal medical information. Many patients find themselves facing overwhelming obstacles that result in missed appointments and delays in receiving care.

The Solution: Assort Health's Comprehensive Platform

Assort Health aims to revolutionize this experience by leveraging agentic AI to streamline interactions between healthcare providers and patients. The company has undertaken to develop a comprehensive platform—dubbed Assort OS—designed to manage patient interactions across various healthcare touchpoints. This platform not only simplifies scheduling but also enhances the process of care navigation, lab testing, prescription renewals, and physician referrals.

Founders and co-CEOs, Jon Wang and Jeff Liu, emphasize that their commitment to patient care drives their mission. They believe that by implementing cutting-edge technology, they can significantly improve operational efficiencies within healthcare settings, ultimately leading to better patient outcomes. As they expand their team, the goal is to refine and advance their AI capabilities to facilitate seamless and efficient patient-provider interactions.

A Culture of Innovation and Relentless Focus

Part of Assort's edge lies in its intense, result-oriented organizational culture. Engineers at Assort are reportedly among the highest performers, working at an impressive velocity that contributes to rapid fill cycles in response to user needs. This dedication to innovation caught the eye of investors like Olympic champion Apolo Ohno, who has joined Assort Health's journey. Ohno highlights the team's unwavering focus on enhancing the patient experience, which resonates deeply with patients and practitioners alike.

Addressing Current Healthcare Challenges

Healthcare facilities face numerous challenges today, including reduced reimbursements, rising operational costs, and persistent worker shortages. Many facilities struggle to meet high patient demand, leading to a pressing need for advanced technology solutions. In this environment, patient access becomes paramount, and Assort Health’s technology-focused approach provides a timely answer to these challenges.

Dr. Titus Abraham, a physician with Annapolis Internal Medicine, underscores the importance of first impressions during patient interactions. He notes that Assort's AI agents excel at managing incoming calls and proactively reaching out to patients as their needs evolve, demonstrating the effectiveness of the OS platform. He envisions a shift from a reactive healthcare model to one that emphasizes patient-centric and proactive care delivery.

The Benefits of AI Integration

With the integration of AI into everyday healthcare practices, Assort Health has observed remarkable improvements in patient experience metrics. Customers utilizing Assort's platform report a staggering 89% decrease in patient wait times during call instances. By moving beyond the traditional telemedicine setup, Assort Health’s solutions effectively rid healthcare facilities of the inefficiencies associated with conventional call centers, allowing them to focus on providing high-quality care.

In the new era of healthcare, wherein patient engagement serves as the cornerstone of both clinical and administrative success, Assort Health is poised to redefine how healthcare organizations facilitate interaction. The support from Lightspeed Venture Partners, which leads their Series B funding, indicates strong confidence in Assort Health's vision to shift patient engagement into a new, AI-driven landscape, profoundly impacting both patients and healthcare providers for the better.

About Assort Health

Founded on the belief that every patient interaction is critical, Assort Health has quickly established itself as a leader in the healthcare technology arena. Integrating AI seamlessly into electronic health record systems and practice management tools, the company aims to eliminate inefficiencies that hinder patient access. With a track record of successful interactions across thousands of providers, Assort Health continues to attract attention, recently being recognized on the prestigious Forbes Cloud 100 list along with tech stalwarts like OpenAI. For more information about their transformative services, please visit assorthealth.com.