Pediatric Associates Introduces Redesigned Website for Enhanced Patient Experience and Outcomes
Pediatric Associates Family of Companies (PAFC), the largest privately-owned primary care pediatric practice in the United States, has announced the launch of its newly redesigned website for Pediatric Associates in Florida. This initiative marks the beginning of a significant transformation aimed at improving patient experiences and health outcomes, grounded in direct feedback from families.
The Pediatric Associates leadership has emphasized the importance of family insights in shaping the new digital interface. Scott Powers, CEO of Pediatric Associates, highlighted the commitment to making healthcare more accessible and personal. 'We've been listening to families, and they've told us what matters most: easier access, faster answers, and care that feels personal and compassionate,' he stated. 'This website is our first promise kept, but we're not stopping here. Over the next year, we're redesigning every touchpoint—from phone systems to in-office experiences—because we know that when families have better experiences, children have better health outcomes.'
The redesigned website boasts several critical features designed to enhance patient experiences:
1. Mobile-First Design: The site features an intuitive layout optimized for mobile devices, ensuring families can easily access pediatric services from anywhere at any time.
2. Quick Appointment Booking: Families can now book appointments quickly by provider or location without needing to log in, significantly reducing the time to care.
3. Zip Code-Based Office Search: Families can find offices across over 95 locations in Florida based on their zip codes, with many offices providing extended hours and specialty services.
4. Pediatrician-Reviewed Knowledge Center: This resource empowers families with trusted, evidence-based health information, helping them make informed decisions about their children's health.
5. Enhanced Provider Search: Improved search functionality allows families to filter providers by language, specialty, and gender, ensuring they find care tailored to their needs.
6. Streamlined Access for All Patients: The website simplifies the overall patient journey for both new and returning patients, fostering a consistent experience throughout the care process.
This website launch is just the first phase in a broader initiative to renovate the patient experience at PAFC. Upcoming enhancements include the establishment of expanded customer service teams, improved in-office workflows to minimize wait times, 24/7 telehealth services, and new patient portal tools designed to give families greater control over their healthcare journeys.
'We are transitioning from a reactive to a proactive approach,' Powers reiterated. 'Anticipating what families need and building systems that support both excellent care and experiences is our focus. When you remove friction from healthcare access, you improve outcomes.'
The Pediatric Associates website in Florida is the inaugural site set to launch with the new design, with all PAFC brands scheduled for transition to this enhanced experience throughout 2026.
For further insights and features, interested parties can visit the new website at Pediatric Associates.
Pediatric Associates is an integral part of PAFC, which serves upwards of 1.6 million children each year across more than 250 locations in seven states. With over 95 locations in Florida and a dedicated team of more than 950 health professionals, Pediatric Associates is committed to delivering compassionate, evidence-based care. Their approach fosters a supportive, community-centered experience that families can rely on. More information can be found at PediatricAssociates.com.
PAFC stands as the largest pediatric organization in the U.S., committed to caring for more than 1.6 million children across over 250 locations annually. With a team exceeding 2,100 dedicated professionals, PAFC is focused on delivering personalized, evidence-based care to families, ensuring both national support and local focus. Discover more at thepafc.com.
The Pediatric Associates leadership has emphasized the importance of family insights in shaping the new digital interface. Scott Powers, CEO of Pediatric Associates, highlighted the commitment to making healthcare more accessible and personal. 'We've been listening to families, and they've told us what matters most: easier access, faster answers, and care that feels personal and compassionate,' he stated. 'This website is our first promise kept, but we're not stopping here. Over the next year, we're redesigning every touchpoint—from phone systems to in-office experiences—because we know that when families have better experiences, children have better health outcomes.'
Key Features of the New Website
The redesigned website boasts several critical features designed to enhance patient experiences:
1. Mobile-First Design: The site features an intuitive layout optimized for mobile devices, ensuring families can easily access pediatric services from anywhere at any time.
2. Quick Appointment Booking: Families can now book appointments quickly by provider or location without needing to log in, significantly reducing the time to care.
3. Zip Code-Based Office Search: Families can find offices across over 95 locations in Florida based on their zip codes, with many offices providing extended hours and specialty services.
4. Pediatrician-Reviewed Knowledge Center: This resource empowers families with trusted, evidence-based health information, helping them make informed decisions about their children's health.
5. Enhanced Provider Search: Improved search functionality allows families to filter providers by language, specialty, and gender, ensuring they find care tailored to their needs.
6. Streamlined Access for All Patients: The website simplifies the overall patient journey for both new and returning patients, fostering a consistent experience throughout the care process.
This website launch is just the first phase in a broader initiative to renovate the patient experience at PAFC. Upcoming enhancements include the establishment of expanded customer service teams, improved in-office workflows to minimize wait times, 24/7 telehealth services, and new patient portal tools designed to give families greater control over their healthcare journeys.
'We are transitioning from a reactive to a proactive approach,' Powers reiterated. 'Anticipating what families need and building systems that support both excellent care and experiences is our focus. When you remove friction from healthcare access, you improve outcomes.'
The Pediatric Associates website in Florida is the inaugural site set to launch with the new design, with all PAFC brands scheduled for transition to this enhanced experience throughout 2026.
For further insights and features, interested parties can visit the new website at Pediatric Associates.
About Pediatric Associates
Pediatric Associates is an integral part of PAFC, which serves upwards of 1.6 million children each year across more than 250 locations in seven states. With over 95 locations in Florida and a dedicated team of more than 950 health professionals, Pediatric Associates is committed to delivering compassionate, evidence-based care. Their approach fosters a supportive, community-centered experience that families can rely on. More information can be found at PediatricAssociates.com.
About Pediatric Associates Family of Companies
PAFC stands as the largest pediatric organization in the U.S., committed to caring for more than 1.6 million children across over 250 locations annually. With a team exceeding 2,100 dedicated professionals, PAFC is focused on delivering personalized, evidence-based care to families, ensuring both national support and local focus. Discover more at thepafc.com.
Topics Health）
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