#USA #One Health Direct #runOMNI #DME Operations #Dunedin

One Health Direct Launches runOMNI

One Health Direct (OHD), a frontrunner in patient engagement and healthcare accessibility, has recently announced the relaunch of its operational software, now called runOMNI. This rebranding represents a significant shift from its predecessor, Genesis, reflecting OHD's ambitions to streamline operations for durable medical equipment (DME) suppliers. According to Alois Rubenbauer, the founder and CEO of One Health Direct, the word OMNI is derived from Latin, meaning 'all', which perfectly encapsulates the software's mission to manage every aspect of DME operations efficiently.

A New Era in DME Operations

The runOMNI platform is a comprehensive solution tailored specifically for DME suppliers, designed to handle workflows from patient intake to order fulfillment without the typical silos found in older systems. Originally, the Genesis platform helped navigate the complex processes involved in qualifying patients for reimbursement. However, with the evolution to runOMNI, the focus has expanded to incorporate artificial intelligence (AI) features, advanced customer relationship management (CRM), and order management system (OMS) capabilities, all built on a modular architecture conducive to adaptability and scalability.

The newly designed workflow automation offered by runOMNI addresses a variety of processes crucial to DME operations, including:
Patient Onboarding: Streamlining the initial stages where patients engage with the service.
Physician Engagement: Enhancing communication with healthcare providers.
Documentation and Eligibility Verification: Automating these intricate and often time-consuming tasks to minimize the administrative burden.
Order Fulfillment: Ensuring timely and accurate delivery of DME supplies.

Optimizing Workflows with AI

One of the major updates in runOMNI is the integration of AI capabilities that focus on enhancing accuracy and reducing manual labor. Features like document retrieval and insurance checks have been automated, allowing healthcare professionals to focus on the areas where their expertise is essential, ultimately improving patient outcomes. Additionally, automated communication tools facilitate follow-ups through text, email, fax, and phone, fostering better interactions between patients and DME providers.

While the runOMNI system is currently operational within One Health Direct, aspirations are set high as the company plans to offer this software as a fully scalable Software as a Service (SaaS) solution for external DME providers. With its modular design, various components of the system can be adopted based on the specific needs of other businesses, which provides flexibility ranging from complete system integration to the use of individual modules.

A Commitment to Patient Care and Operational Excellence

OHD remains dedicated to improving patient access to innovative treatment pathways while alleviating the administrative pressures faced by healthcare practitioners. The launch of runOMNI underscores this commitment by simplifying critical processes that directly influence patient care.

In summary, by combining advanced technology with a user-centric philosophy, One Health Direct's runOMNI not only represents a shift in how DME operations are conducted but highlights the company’s commitment to innovation in healthcare. As OHD prepares to bring this transformative solution to the broader market, the potential for improved efficiency, reduced costs, and improved care for DME patients remains a bright prospect for the future of healthcare.

About One Health Direct

Founded with the vision of enhancing healthcare delivery, One Health Direct specializes in providing marketing, customer service, and patient engagement services. The company aims to simplify the process of providing innovative treatment options for patients dealing with chronic health issues, ensuring timely access to necessary DME products like continuous glucose monitors, orthotics, and other essential medical supplies. Through collaborations with strategic partners, OHD is committed to empowering medical professionals, ultimately benefiting patients in their quest for better health.