#Japan #Tokyo #contact center #CX Solutions #MOBILUS

Upcoming Online Seminar on Contact Centers

Mobilus Inc., a company specializing in CX solutions for contact centers, is hosting an online seminar titled “Reflecting on 2025: Insights for 2026 - Shaping Future Contact Center Operations through Market Trends, Customer Insights, and AI Utilization.” This event is scheduled for January 27th (Tuesday) from 15:00 to 15:45.

The year 2025 marked significant changes in the contact center industry. With ongoing challenges in talent acquisition and rising operational costs, customer behavior has increasingly shifted towards self-service through digital channels before making inquiries. Moreover, the practical application of generative AI is now a relevant topic in the sector. However, many professionals in the field often find their efforts confined to partial optimizations, failing to align the overall operation and customer experience cohesively.

This seminar aims to revisit the dynamics occurring in the market, customer behaviors, and AI applications throughout 2025 while also elucidating the necessary perspectives for effective contact center operations in 2026. Participants can expect to gain valuable insights to facilitate their future strategies and decision-making processes.

Seminar Details

Date and Time

• - January 27, 2026
• - 15:00 - 15:45

Program Overview

Targeting professionals involved in customer support and quality improvement, the seminar will cover topics including:

• - Reflecting on 2025: Changes in the contact center environment
• - Forecasting 2026: How will markets, customers, and technologies evolve?
• - Future Strategies for Contact Centers: Key considerations for efficient operations going into 2026
• - Identifying Challenges and Prospects for 2026

Please note that the contents of the seminar may change without prior notice.

Hosted by

Mobilus Inc.

Registration and Further Details

For more information and to register for the seminar, please visit the official website.

Please be aware that some applications may be declined at Mobilus' discretion, particularly from businesses in the same sector.

Speaker Profile

Yoshihiko Araki - Executive Officer, Sales Division at Mobilus Inc.

Yoshihiko joined Nippon Telegraph and Telephone Corporation (NTT) as a new graduate in 1989. He has spent decades involved in sales and development of communication systems. He has worked on marketing strategy formulation for the entire western Japan region in the sales strategy department. Later, he served as the regional business executive responsible for BPO operations related to contact centers at NTT Marketing Act ProCX. Additionally, he spearheaded a digital platform development project, promoting AI and DX throughout the company. He joined Mobilus in August 2024 and oversees the sales division as an industry professional in the contact center sector.

About Mobilus Inc.

Mobilus specializes in proactive branding design aimed at improving customer experiences, addressing client challenges, and ultimately enhancing corporate value and operational profits. To achieve this, Mobilus offers innovative generative AI services such as MooA®, as well as SaaS solutions like interactive chat and voice bots that promote non-voice and digital customer communication. The Mobilus series has been implemented in over 500 businesses. With the mission of providing advanced CX for all businesses, Mobilus operates CX-Branding Tech. Lab (https://mobilus.co.jp/lab/) focusing on research and development through reports, seminars, presentations, and pilot projects.

• - Company Name: Mobilus Inc.
• - CEO: Tomohiro Ishii
• - Location: 9th Floor, Japan, Tokyo, Shinagawa-ku, 2-22-9, Sumitomo Realty Osaki Twin Building West
• - Founded: September 2011
• - Stock Market: Tokyo Stock Exchange Growth (Stock Code: 4370)
• - Business Description: Providing CX solutions including SaaS products for contact centers (Mobilus series)
• - Official Website: https://mobilus.co.jp