Yutong Bus Unveils EnRoute+ to Transform Commercial Vehicle Services

Yutong Bus, a leading commercial vehicle manufacturer based in Asia, recently introduced its innovative EnRoute+ service platform during the Central Asia Customer Value Exploration Tour held in Zhengzhou. With a strong emphasis on technological advancements and long-term partnerships, Yutong aims to shift the perception of value in the commercial vehicle industry beyond mere pricing. CEO Li Haifeng highlighted the urgency to cultivate a value-driven mindset among clients in an increasingly competitive market.

The EnRoute+ Framework: Six Pillars of Support

The EnRoute+ service model is anchored by six robust pillars, each aimed at enhancing operational efficiency and customer satisfaction:

1. Direct Manufacturer Support: Yutong provides year-round local support, ensuring reliable assistance throughout the vehicle's lifecycle.
2. Swift Response and Efficient Solutions: Customers can access Yutong’s emergency assistance through the LINK+ platform or service hotline, allowing prompt and effective problem resolution.
3. Full Transparency: Service requests and progress can be monitored in real-time via the Link+ digital system, fostering openness and trust.
4. Genuine Parts Assurance: A dual-level spare parts network ensures rapid, genuine parts delivery together with a 15-year supply guarantee, reassuring customers of quality and authenticity.
5. Critical Event Assurance: Specialized teams ready contingency plans to guarantee operations during crucial events, increasing reliability.
6. Tailored Maintenance Plans: Yutong offers customized maintenance schedules that not only enhance fleet uptime but also minimize operational costs, ensuring a comprehensive service experience.

Successful Implementation in Central Asia

In Kazakhstan, Yutong’s supportive strategies have led to the successful management of a fleet of 620 buses by the local public transit operator, 120 of which are electric. The introduction of the Overseas Service Package has alleviated initial concerns regarding after-sales support, utilizing smart diagnostic technologies to anticipate potential faults and reduce operational expenditures. In Uzbekistan's capital, Tashkent, Yutong’s electric buses have demonstrated robust performance amidst extreme summer temperatures exceeding 40°C, allowing the transit authority to scale its electric vehicle fleet efficiently.

Yutong's deep expertise in connectivity and new energy applications positions it well to create data-driven solutions that cater to evolving customer needs. By integrating advanced analytics and intelligent platforms, such as LINK+, OVAS, and the Intelligent Vehicle Cloud, Yutong is committed to developing lifecycle-focused ecosystems that promote efficiency and customer satisfaction on a global scale.

For more information, visit Yutong’s official website.

Yutong Bus