Switchboard, MD Reaches Major Milestone with Over 800,000 Communications Handled

Switchboard, MD Achieves Landmark in Clinical Communication

In a notable achievement, Switchboard, MD has announced that its clinical communication platform has successfully triaged over 800,000 inbound communications since its inception. This impressive milestone signifies not just growth but also a shift towards fully automating clinical workflows that significantly ease the administrative workload on health professionals.

The communications handled encompass a wide variety of formats, including portal messages, phone calls, voicemails, texts, emails, chats, and even faxes. Previously, these were triaged manually, a process known for being labor-intensive and often overwhelming for staff. Switchboard, MD's platform alleviates this burden and allows healthcare personnel to dedicate more time to patient care rather than paperwork.

Over the past year, the company experienced an extraordinary tenfold increase in communications triaged, thanks to the growing acceptance of their multimodal artificial intelligence technology across various medical fields, including primary care, orthopedics, and ophthalmology. Health organizations have noted significant advantages through the adaptation of Switchboard’s solutions, including not only reducing administrative pressure but also ensuring a more efficient and expeditious response to patient inquiries.

Switchboard, MD reports remarkable improvements across its client base: a 76% reduction in contact center queue times, a 70% faster resolution of patient requests, and a staggering 37-fold increase in speed of responses to urgent messages from patients. The emphasis remains on enhancing the platform to embrace even more sophisticated automation and streamline clinical processes.

Dr. Blake Anderson, the founder, CEO, and CTO of Switchboard, MD, expressed the importance of this progress, stating, “As a physician, I've experienced the challenges of fragmented communication firsthand and how it diminishes the quality of patient care. We developed Switchboard, MD to give clinicians back valuable time. Knowing we’re returning hours to physicians and nurses daily makes this advancement truly meaningful.”

The next phase of development for Switchboard, MD is concentrating on closing the loop surrounding clinical and operational requests. The company has initiated autonomous processing of routine scheduling management requests, with plans for expanding this functionality by early 2026.

This rapid evolution in clinical communication not only represents a technological leap but also a paradigm shift in how healthcare can be delivered efficiently. As healthcare systems increasingly embrace the potential of technology to enhance patient engagement and expedite communications, Switchboard, MD stands at the forefront, ready to transform the clinical landscape further.

For more information about Switchboard, MD and its innovative solutions, you can visit their official website, or connect with them on LinkedIn and X.